828386 - EMPLOYMENT SECURITY REPRESENTATIVE II-LW - 40046223 1

Requisition No: 828386 

Agency: Commerce

Working Title: 828386 - EMPLOYMENT SECURITY REPRESENTATIVE II-LW - 40046223 1

 Pay Plan: Career Service

Position Number: 40046223 

Salary:  $36,003.00 

Posting Closing Date: 05/27/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      Career Services
POSITION LOCATION:       Tallahassee, FL (relocation benefits are not available for this position)

EMPLOYMENT SECURITY REPRESENTATIVE II – LEAD WORKER.

INTERNAL AGENCY

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position requiring the incumbent to be thoroughly familiar with the eligibility, disqualification, and experience rating provisions of the Florida Reemployment Assistance Program Law (Chapter 443, Florida Statutes) and the Florida Reemployment Assistance Program Rules.  The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims.  The individual in this position must be able to coordinate a workload of potential issues to ensure federal standards are maintained in making timely determinations and issuing first payments on claims when appropriate.  This requires sound judgment in applying the law while also serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements.

Identifies potential issues that can affect an individual's entitlement to benefits.  Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims.  This may be accomplished telephonically, through written correspondence, or through electronic means via the Internet.  Potential issues that must be resolved prior to the payment of benefits include but are not limited to:  job separation, suspensions from work, leaves of absence, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, or workers compensation.  Composes and issues written, unbiased determinations through interaction with the non-monetary determinations mainframe computer program.  Makes an adequate quantity of non-monetary determinations in compliance with performance standards.  Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.

Ensures that the workload is coordinated in such a manner as to maximize the issuance of first payments when potential issues are detected on initial or additional claims.  This is accomplished through tracking the assigned claim load and utilizing the benefit payment system.

Answers inquiries from claimants, employers, one-stop career centers, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S.  Inquiries may be in the form or telephone calls and electronic and paper written correspondence.

Analyzes requests for reconsideration from initial determinations received from claimants and employers or the Office of RA Appeals and the Reemployment Assistance Program Appeals Commission.  Issues written redeterminations relative to the information submitted.  Ensures that documentation of claim records is maintained and available to the Office of RA Appeals for lower-level appeals hearings.

Perform the following duties as Team Leader (lead worker).  These duties will be performed in addition to regular duties as an Employment Security Representative II.  Compile daily schedules.  Distribute daily work assignments and place in respective folder.  Track assignments for completion/redistribute workload as needed.  Answer associate questions as needed.  Work special cases and/or Governor’s Office complaints as assigned.  Perform special management reports upon request.  Provide supervisory coverage during overtime periods in absence of supervisors/managers. 

Required Knowledge, Skills, and Abilities:

• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.  
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Preferred:

• A high school diploma or its equivalent is preferred.
• Have at least 6 months experience in Reemployment Assistance and/or Workforce Services.
• Have working knowledge in Microsoft Word, Outlook, Excel, and PowerPoint
• Have experience in investigating or conducting fact finding.

Pay:

$36,003.00 Annually - Firm

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is a highly responsible position requiring the incumbent to be thoroughly familiar with the eligibility, disqualification, and experience rating provisions of the Florida Reemployment Assistance Law (Chapter 443, Florida Statutes) and the Florida Reemployment Assistance Program Rules. The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims.  The individual in this position must be able to coordinate a workload of potential issues to ensure federal standards are maintained in making timely determinations and issuing first payments on claims when appropriate.  This requires sound judgment in applying the law while also serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements.

The Difference You Will Make:

Answers inquiries from claimants, employers, CareerSource Florida, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S.  Inquiries may be in the form of telephone calls, electronic and paper written correspondence.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.