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RECORDS TECHNICIAN - 60047206

Date: Dec 6, 2017

Location: BARTOW, FL, US, 33830

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 25708 

Agency: Children and Families

Working Title: RECORDS TECHNICIAN - 60047206

Position Number: 60047206 

Salary:  23,482.94 

Posting Closing Date: 12/15/2017 

Department of Children and Families
 

BARTOW - Records Technician / Administrative Support

 

Salary:  $23,482.94 / year

 

DESCRIPTION

This is work performing in all information and record clerk occupations not listed separately.


EXAMPLES OF WORK

Assist Child Protective Investigator units by setting up investigation file folders and archiving closed cases, typing up mileage, faxing referrals, etc.

Maintains files and control records to show status of action in processing correspondence.

Investigates discrepancies in reports and records and confers with personnel in affected departments to ensure accuracy and compliance with procedures.

Compiles data from records to prepare periodic reports and track records.

Sorts or classifies information, according to content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Locates and retrieves files upon request from authorized users.

Places materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

Removes or destroys out dated materials in accordance with file maintenance schedules or legal requirements.

Scans or reads incoming materials to determine filing order or location.

Assigns and records or stamps identification numbers or codes to index materials for filing and tracking assignments.

Inspects or examines materials or files for accuracy, legibility, or damage.

Inserts additional data on file records.

Authorizes or documents materials movement, using logbook or computer and traces missing files.

Directs filing and cross indexing of selected documents in alphabetical and chronological order.

Prepares document descriptions and reference aids for use of archives, such as accession lists, cross-reference materials and microfilmed documents.

Work the front desk of the service center greeting customers and the public.  Answering and transferring phone calls to the appropriate contact.

Have excellent customer service skills.

Applies policy guidelines concerning public access and use of materials.

The incumbent assigned to this position is responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received. Assign cases to CPI or CPI Supervisor ,Package investigation information

Conduct diligent searches , Archives case files ,Maintain rotation and case logs

Type up mileage for investigators and other DCF staff.

Assist on archiving case files including typing up and mailing out closure letters.

Assist on setting up incoming investigation case files for the investigators.

Assisting clients at the front desk

Answering switchboard phone calls, directing them to the correct number

 

EXAMPLES OF JOB CHARACTERISTICS


Documenting/Recording Information
 
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
 

Processing Information
 
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
 

Performing Administrative Activities
 
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
 

Handling and Moving Objects
 
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
 

Identifying Objects, Actions, and Events
 
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
 

Getting Information Needed to do the Job
 
Observing, receiving, and otherwise obtaining information from all relevant sources.
 

Provide Consultation and Advice to Others
 
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
 

Analyzing Data or Information
 
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
 

Estimating Needed Characteristics
 
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
 

Interpreting Meaning of Information to Others
 
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
 

 

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES


Information Organization
 
Finding ways to structure or classify multiple pieces of information
 

Information Gathering
 
Knowing how to find information and identifying essential information
 

Synthesis/Reorganization
 
Reorganizing information to get a better approach to problems or tasks
 

Reading Comprehension
 
Understanding written sentences and paragraphs in work related documents
 

Product Inspection
 
Inspecting and evaluating the quality of products
 

Writing
 
Communicating effectively with others in writing as indicated by the needs of the audience
 

Judgment and Decision Making
 
Weighing the relative costs and benefits of a potential action
 

Speaking
 
Talking to others to effectively convey information
 

Active Learning
 
Working with new material or information to grasp its implications
 

Clerical
 
Knowledge of administrative and clerical procedures and systems
 

English Language
 
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
 

Administration and Management
 
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
 

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE 7/01/02

 

DCF OCCUPATION PROFILE

JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATION: INFORMATION AND RECORD CLERKS, ALL OTHER

43-4199

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Lakeland