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Date: Feb 17, 2018

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 24725 

Agency: Department of Health

Working Title: REGULATORY SPECIALIST I - 64082261

Position Number: 64082261 2 

Salary:  Requisition Salary Required F/T-$25,479.22 annually, P/T-$12,740.00 annually 

Posting Closing Date: 05/20/2018 

Florida Department of Health- Open Competitive

Regulatory Specialist - CS

Open Competitive


Salary: Full Time salary will be $979.97 biweekly, $25,479.22annually

             Part Time salary will be $490.00 biweekly, $12,740.00 annually


Applicants from this job posting will be used to fill multiple positions and/or future vacancies for career service as positions become available. 




This position is located in the Department of Health, Division of Medical Quality Assurance, Communication Services Unit (Call Center).


Office hours are 8:00 am - 6:00 pm 

Full Time shifts are assigned 8:00 am - 5:00 pm, or   9:00 am - 6:00 pm. 

Part Time shifts are assigned 8:00 am – 12:00 pm, 11:00 a.m. – 3:00 p.m., 12: 00 p.m. – 4:00 p.m. or 2:00 p.m. – 6:00 p.m.


This position is responsible  for answering inbound calls in a Call Center environment to the Division of Medical Quality Assurance in a courteous and professional manner, assesses callers' inquiry and provides accurate information in accordance with Departments policy and procedures as well as Florida Statutes and Florida Administrative Code. Responsibilities include but are not limited to providing general licensing status information and disseminating licensing information and requirements to customers.

Review information in the Division's Licensing and Enforcement Database, Customer Functional Database and associated software/online systems and websites, as well as statutory laws and rules to provide response to customer inquiries.   Provide consultative assistance to others, plans, organizes and coordinates work activities, communicate effectively, and establish and maintain effective working relationships with management and co-workers.  If necessary, incumbents must be willing to amend their schedules to ensure that the queue is cleared at the close of a business day.


Professional Experience and Fluency in Spanish is preferred.

Three years of customer service experience is preferred.





Answers incoming phone calls regarding healthcare licensure.


Provides information to callers or routes calls as appropriate.


Maintains and provides information and documents, and responds to questions from individuals or groups concerning licenses, certifications, applications, renewals, regulations and disciplinary actions.


Performs detailed research to answer inquiries from those who are currently licensed or seeking licensure in Florida as health care practitioners or facilities.


Understands and interprets statutes, Department and/or Board administrative codes, rules and regulations.


Interprets application and renewal fees.


Exercises independent judgment in dealing with consumers and licensees.


 Navigates computer systems to obtain information.


 Mails out licensure applications.




Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating With Persons Outside Of the Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Judging Qualities of Things, Services, People

Making judgments about or assessing the value, importance, or quality of things or people.

Evaluating Information Against Standards

Evaluating information against a set of standards and verifying that it is correct.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

Interpreting Meaning of Information To Others

Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Monitor Processes, Material, Surroundings

Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.





Talking to others to effectively convey information


Assessing how well one is doing when learning or doing something

Information Gathering

Knowing how to find information and identifying essential information

Reading Comprehension

Understanding written sentences and paragraphs in work related documents


Communicating effectively with others in writing as indicated by the needs of the audience

Critical Thinking

Using logic and analysis to identify the strengths and weaknesses of different approaches

Implementation Planning

Developing approaches for implementing an idea

Problem Identification

Identifying the nature of problems

Identification of Key Causes

Identifying the things that must be changed to achieve a goal


Adjusting actions in relation to others' actions

Active Listening

Listening to what other people are saying and asking questions as appropriate

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Information Organization

Finding ways to structure or classify multiple pieces of information

Product Inspection

Inspecting and evaluating the quality of products

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Law, Government and Jurisprudence

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

Personnel and Human Resources

Knowledge of policies and practices involved in personnel/human resource functions


Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data


Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job



**NOTE:  All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida employment application. **


**All applications for employment must be received via the People First System.


The hiring process includes completion of application, an electronic skills assessment, an in-person interview, employment reference checks, and background screening.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E- Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.



Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.




The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee