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Date: Dec 5, 2017

Location: PORT CHARLOTTE, FL, US, 33948

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 25570 

Agency: Department of Revenue

Working Title: REV - OPERATIONS ANALYST II - 73005304

Position Number: 73005304 

Salary:  $2,582.39 - $3,205.94 / monthly 

Posting Closing Date: 12/12/2017 

This is an Internal Agency Advertisement

JOB SUMMARY: This is an Operations Analyst II in the Department of Revenue’s Child Support Program Regional Administration. The incumbent will conduct reviews of system records to determine compliance with applicable federal, state, and program policies and procedures. Conduct analysis of case review results and identify deficient performance areas, workflow issues, error trends and training needs. Prepare reports of compliance analysis and make recommendations to address deficiencies. Review case circumstances to identify and resolve operational deficiencies or correct system information. Advise regional management of identified trends and issues to assist in decision making and make recommendations for resolution of problems. Serve as a Subject Matter Expert regarding operational procedure and the Child Support System functionality for internal and external partners.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.



  • Currently employed with the Florida Department of Revenue;
  • Two years of experience as a Revenue Specialist II or above;
  • Two years of experience performing quality reviews;
  • Two years of experience of effective communication through a variety of methods to a diverse audience;
  • Two years of experience applying rules, regulations, policies and/or procedures in a professional environment.

    SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

    NOTE: This position supports the West Palm Beach Region Child Support Program's Region Administration, and may be housed at any of the following West Palm Beach Regional service sites: West Palm Beach (Palm Beach County), Fort Lauderdale (Broward County), Port Charlotte (Charlotte County), Fort Myers (Lee County) or Naples (Collier County).

    SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.

    APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

    WHERE TO APPLY: All applicants must apply online at: If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

    CONTACT INFORMATION: Naomi Johnston, 954-267-5584,

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Fort Myers