68900129 - OPS HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 877452 

Agency: Agency for Health Care Administration

Working Title: 68900129 - OPS HUMAN SERVICES PROGRAM SPECIALIST

 Pay Plan: Temp

Position Number: 68900129 

Salary:  $18.00 Hourly 

Posting Closing Date: 06/16/2026 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care. 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire Human Services Program Specialist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. 

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Medicaid Complaint Operations Center and Medicaid Fair Hearing Unit.

This position is responsible for monitoring the suite entrance and occupying the front desk of the Medicaid RPA unit ensuring that all Agency and State of Florida staff are in possession of the proper security and identification badges, and to prevent tailgating by unauthorized persons.

Provides coverage for front desk/reception duties including but not limited to the following: screening staff for proper identification, receiving, screening and routing telephone calls, processing and distributing incoming and outgoing mail, as needed.

Completes mail log requests submitted by Medicaid Complain Operations and Fair Hearing staff, and sends requested documents via email, fax, or postal mail.  

Responsible for Maintaining up-to-date knowledge concerning the Florida Medicaid program.

Performs other duties as required.

This position is not a remote or telework position.

This position will be filled at $18.00 hourly and is non-negotiable. 

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck.

The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits, including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax-deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.

OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignments, and terminations at the discretion of the Agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the Agency head.

For more information about the Choose an item, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to demonstrate composure and effectively coordinate with security and/or law enforcement during emergency situations.

Ability to collect, evaluate and analyze data relating to administrative functions and such as file organization, and purchasing.

Ability to communicate effectively, verbally and in writing.

Ability to utilize VoIP and traditional phone systems.

Ability to compile statistical data and verify the accuracy of data.

Ability to determine work priorities and ensure proper completion of work assignments

Ability to establish and maintain effective working relationships with others.

Ability to manage databases.

Ability to organize data into logical format for presentation in reports, documents and other written material.

Ability to solve problems and make decisions in a timely manner.

Ability to understand and apply applicable rules, regulations, policies, and procedures.

Ability to use databases.

Ability to utilize Microsoft Office Suite.

Ability to work independently.

Ability to accurately and quickly type and enter alphanumeric information using a computer.

Knowledge of Medicaid programs and policies.

Knowledge of the methods of data collection and analysis.

Knowledge of the principles of administration.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: ALMA MARTINEZ 239-335-1255

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.