OPERATIONS ANALYST I - 64027271

Requisition No: 852994 

Agency: Department of Health

Working Title: OPERATIONS ANALYST I - 64027271

 Pay Plan: Career Service

Position Number: 64027271 

Salary:  $39,953.68 / Annually 

Posting Closing Date: 05/27/2025 

Total Compensation Estimator Tool

Title: Operations Analyst I 64027271

Location: Naples

STATE PERSONNEL SYSTEM OPPORTUNITY
ONLY CURRENT STATE PERSONNEL SYSTEM EMPLOYEES WILL BE CONSIDERED.

Your Specific Responsibilities:

Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups.  Continuously demonstrates the Department’s ICARE values.  This is a professional administrative position working in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).  The incumbent assists in management of WIC administrative functions at all Collier County WIC Project offices.  Adheres to all security, integrity, and confidentiality regulations, policies, and procedures related to information under the direct control of this position.   This position reports to the Public Health Nutrition Program Director. 

Manages WIC Quality Improvement requirements.  Compiles, analyzes, and maintains WIC quality improvement data including Performance Indicators and “findings” from routine staff Quality Assurance monitoring.  Assures re-training is provided as needed and maintains documentation.  Provides oversight and operational control of all WIC quality improvement activities. 

Assists with ordering and receiving of direct distribution formulas (special formula stock) and required reporting to the state WIC office.  Arranges for credit/return of defective special formula.  Timely submission of correctly documented invoices to the state WIC office.

Serves as WIC Outreach Coordinator.  Responsible for planning and reporting WIC outreach activities. 

Assists with WIC retail functions including training, monitoring, and contract maintenance/compliance reviews.  Interprets established policy and provides information for the resolution of problems.

Assists with reconciliation of WIC fiscal data and maintenance of local agency financial databases, support documentation, and completion of the Monthly Report of Program Operations.

Assists with reconciliation of WIC purchase orders and other orders with various vendors and reconciliation of  expenditures with receipts.  Complies with and monitors compliance with mandatory requirements in section 215.422, Florida Statutes, and Chapter 69I-24, Florida Administrative Code. 

Attends staff meetings and training as requested.

Assists with ordering, receiving, and distributing WIC Electronic Benefit Transfers (EBT) and ID/VOC cards for all sites. 

Assists in maintaining and reconciliation of master inventories of WIC EBT cards. 

Assists with compilation of programmatic data for administrative decisions and required State Reports.

Assists with record and inventory maintenance/retention at all sites.

Provides technical assistance to WIC staff, researching and interpreting State office policy issues associated with vendor contract management, inventory control processes, computer issues, travel, and purchasing. Assist WIC clinics on occasion.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Competent keyboard skills required. 
• Ability to learn FL-WiSE, FLAIR, SAMAS, SIMS and FIS computer systems, CCHD software applications and use calculator. 
• Ability to maintain client confidentiality and interact professionally with staff and the public. 
• Good customer service skills essential.  
• Public speaking ability or experience teaching/training.

Qualifications:

REQUIRED

Valid Driver’s License and reliable transportation.

EMERGENCY DUTY: Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in Special Needs or Red Cross Shelters, or to perform other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

PREFERRED: 

American Heart Association CPR Certification. 

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.