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Date:  May 22, 2023

ORLANDO, FL, US, 32809

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 687226 

Agency: Economic Opportunity

Working Title: 687226 -OPS EMPLOYMENT SECURITY REP II - 40099083 1

Position Number: 40099083 

Salary:  $15.00 

Posting Closing Date: 06/30/2023 




Working Title:  OPS Employment Security Representative II


Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link :



Interviews may be held in person, virtually online, or via phone.  


Multiple hires will be filled from this advertisement.


The Work You Will Do:

This is an OPS Employment Security Representative II- Employment Review Specialist position in the Department of Economic Opportunity’s Reemployment Assistance Programs Adjudication Unit.  Job duties revolve around providing quality customer service using a variety of methods, reviewing claimant and employer information, and applying laws and policies to determine the eligibility of reemployment assistance claims using the CONNECT system.  This includes gathering claimant and employer information, reviewing documentation, assessing claims, knowledge and application of Florida Reemployment Assistance Program Rules and State/Federal Laws, and completing work efficiently while adhering to compliance standards.


The Difference You Will Make:

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.


How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:   

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida see’s around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it’s world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.


Orlando is:

  • Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
  • Approximately 90 minutes from many amazing beaches
  • Within a state having no state income tax for residents of Florida.



*State Group Insurance coverage options+                                              

   (health, life, dental, vision, and other supplemental options)                            

* Ongoing comprehensive training provided             

* Career Growth                                                                                          

* Highly skilled, professional environment                 


+For a more complete list of benefits, visit

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences and ourselves.
  • A rewarding experience for reliable, compassionate and professional employees.



$15.00 per hour.


Your Specific Responsibilities:

  • Identifies potential issues that can affect an individual's entitlement to benefits.  Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims.  This may be accomplished telephonically, through written correspondence, or through electronic means via the Internet.  Potential issues that must be resolved prior to the payment of benefits include but are not limited to:  job separation, suspensions from work, leaves of absence, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, or workers compensation. Composes and issues written, unbiased determinations through interaction with the non-monetary determination mainframe computer program.  Makes an adequate quantity of non-monetary determinations in compliance with performance standards.  Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.
  • Ensures that the workload is coordinated in such a manner as to maximize the issuance of first payments when potential issues are detected on initial or additional claims. This is accomplished through tracking the assigned claim load and utilizing the benefit payment system.
  • Answers inquiries from claimants, employers, CareerSource Florida, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S.  Inquiries may be in the form of telephone calls, electronic and paper written correspondence.
  • Analyzes requests for reconsideration from initial determinations received from claimants and employers or the Office of RA Appeals and the Reemployment Assistance Appeals Commission.  Issues written redeterminations relative to the information submitted.  Ensures that documentation of claim records is maintained and available to the Office of RA Appeals for lower level appeals hearings.
  • Performs other related duties as required.


Required Knowledge, Skills, and Abilities:

  • Knowledge of the methods of data collection and analysis.
  • Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
  • Ability to organize data into logical format for presentation in reports, documents and other written materials.
  • Ability to conduct fact-finding research.
  • Ability to utilize problem-solving techniques.
  • Ability to understand and apply applicable rules, policies and procedures relating to operational and management analysis activities.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to effectively communicate through a variety of methods.
  • Ability to establish and maintain effective working relationships with others.



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  



  • Duties and responsibilities of this position must be performed at the official work site of the Department.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Orlando