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Date: Dec 7, 2017

Location: ORLANDO, FL, US, 32801

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 25746 

Agency: Department of Revenue


Position Number: 73005080 

Salary:  $2,875.12 - $5,474.99 / month 

Posting Closing Date: 12/14/2017 

This is an Internal Agency Advertisement

JOB SUMMARY: This is a Government Operations Consultant I in the Department of Revenue’s Child Support Program Region Administration Process. The incumbent will provide quality customer service and maintain confidentiality when processing sensitive information, and will accurately identify and resolve or coordinate the resolution of customer inquiries received via correspondence, email or phone. Compile and analyze data, determine effectiveness and recommend next appropriate action. Serve as liaison to internal and external partners; maintain open communication and working relationships to solve problems and make decisions. Work in Microsoft Office using Word, Excel, Outlook, state systems and the internet to research and evaluate information and resolve issues.




  • Currently employed with the Florida Department of Revenue;
  • Two years of experience with the Child Support Program at the level of Revenue Specialist II or above;
  • One year of experience in explaining complex policies and procedures to the general public;
  • One year of experience with telephone and/or face-to-face customer service;
  • One year of experience in a position that includes conflict or problem resolution with employees, partners and/or the general public.

SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTE: This position can be housed in any Region 4 Service Site (Orlando, Lakeland, Sebring, Melbourne, Fort Pierce).

SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.

APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All applicants must apply online at: If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Patrick Small, 772-467-6055,

REMINDER: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando