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REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III - 73005260

Date: Dec 7, 2017

Location: SARASOTA, FL, US, 34236

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Requisition No: 25800 

Agency: Department of Revenue

Working Title: REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III - 73005260

Position Number: 73005260 

Salary:  $2,327.17 - $2,938.33 / month 

Posting Closing Date: 12/21/2017 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. As one of the largest state agencies, the Department’s diverse workforce community of more than 5,000 employees is proud of its efforts to serve the people of Florida.

  • The Department’s General Tax Administration program plays a key role in collecting and distributing revenue to state agencies, cities, counties and school districts.
  • The Department’s Child Support Program helps children receive the financial support they need when it is not provided from one or both parents.
  • The Department’s Property Tax Oversight program oversees and assists local government officials, including property appraisers, tax collectors, and value adjustment boards.

The Department of Revenue offers an excellent array of benefits, including:                      

  • Health insurance (over 80% employer paid)
  • Basic life insurance policy (100% employer paid)
  • Dental, vision and supplemental insurance       
  • First-rate retirement program
  • Vacation and sick leave
  • Paid holidays
  • Opportunities to advance in your career
  • Tuition waiver for public college courses
  • Training opportunities
  • Flexible work schedules and telecommuting (for designated positions)

The Department’s values-based culture and commitment to public service guides our work. We focus on teamwork, innovation, continuous improvement, and seek excellence in our accomplishments every day. Begin your public service career today with the Florida Department of Revenue.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:  This is a Revenue Specialist III - Customer Service Representative position in the Department of Revenue’s Child Support Program Customer Service Delivery Team in Sarasota. This role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers. The incumbent will respond to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collect and review documents pertaining to child support cases or activities to ensure they are accurate and log customers into the Child Support system and update the system while conducting face-to-face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields.

MINIMUM JOB REQUIREMENTS:

EDUCATION AND EXPERIENCE:

  • Two years of experience conducting research and analyzing information to make decisions; *
  • Two years of experience communicating with customers for the purpose of resolving inquiries; *
  • High School Diploma or equivalent.

SUBSTITUTIONS:

  • *College may substitute

PREFERENCES:

  • Preference will be given to individuals with Child Support Experience

SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTES:

  • Standard workday of 8:00AM – 5:00PM, Monday through Friday
  • May require you to work outside your regular work schedule

SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.

APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: All Revenue positions are designated as “sensitive or special trust.” If we select you for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and/or Federal Bureau of Investigation for a criminal background check. These checks will reveal arrests or charges regardless of the disposition or outcome.

WHERE TO APPLY: All applicants must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Melissa Garrett, 727-943-4986, melissa.garrett@floridarevenue.com

REMINDERS:

  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov.
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa