68900232 - OPS SENIOR CLERK

Requisition No: 847903 

Agency: Agency for Health Care Administration

Working Title: 68900232 - OPS SENIOR CLERK

 Pay Plan: Temp

Position Number: 68900232 

Salary:  $15.00 Hourly 

Posting Closing Date: 03/13/2025 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Position Overview:

This is a full time OPS position, with regularly scheduled hours of Monday-Friday 8:00 a.m. to 5 p.m.

This OPS Senior Clerk position will be filled at a rate of $15.00 per hour and is non-negotiable. 

This position does not require travel. The Agency requires background and fingerprint screening as a condition of employment.

The Florida Medicaid program is one of the top five largest in the country and has an estimated $38 billion annual budget.

Each month Florida Medicaid covers medical services for almost 4 million recipients.

To most effectively serve this large patient population, one of the Agency goals is to ensure fewer budgeted dollars are lost to fraud, abuse, and waste.

The Bureau of Medicaid Program Integrity (MPI) does this specifically through audits and investigations of healthcare providers suspected of engaging in fraudulent or abusive behavior, as well as overpayment recoveries, administrative sanctions, and the referral of suspected fraud or other criminal activities for law enforcement investigation.

Medicaid Program Integrity is a fast-paced bureau that addresses abusive behavior in the Florida Medicaid program to fight fraud, abuse, and waste. 

To do this, the highly collaborative and innovative units rely on a team with diverse educational and experienced backgrounds.

This position performs customer support, and the main function is to monitor MPI's toll-free number used for incoming complaints.

Included in the functions of this position are activities such as:

- Answering, screening, and forwarding the telephone timely.

- Answering and making phone calls on behalf of office employees.

- Taking and ensuring messages are accurate and communicated to the appropriate staff member in a timely manner.

- Collaborating with team members on projects and assignments.

- This position serves a large population of Spanish/Creole speaking customers and employee may be required to perform interpreter duties, if bi-lingual.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time sensitive. This individual in this position is expected to report to work daily and on time.

MPI provides a multitude of training opportunities for all MPI employees to enhance their professional growth. For more information, please visit MPI at: http://ahca.myflorida.com/MCHQ/MPI/index.shtml

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.  OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the discretion of the agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to handle telephone calls in a courteous and effective manner.

Ability to communicate effectively verbally and in writing.

Ability to solve problems and make decisions based on available information.

Ability to execute projects and assignments timely and accurately within a fast-paced environment.

Ability to work independently.

Ability to review and comprehend applicable federal and state laws, rules, policies, and regulations related to health care and enforcement activities.

Knowledge of standard business formats and styles for letters and business forms.

Knowledge of office procedures and general office equipment.

Knowledge of the Florida Medicaid Program.

Knowledge of Microsoft features including Word, Excel, Outlook, and Internet Explorer.

Possess investigative skills, research skills, written and oral communication skills, and organizational skills.

MINIMUM QUALIFICATIONS REQUIREMENTS

A high school diploma or its equivalent and two years of professional experience.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: HELEN GUNN 850-412-4626

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.