843411 - BENEFITS SERVICES CONSULTANT - SES - 40034201 1
Requisition No: 843411
Agency: Commerce
Working Title: 843411 - BENEFITS SERVICES CONSULTANT - SES - 40034201 1
Pay Plan: SES
Position Number: 40034201
Salary: $49,584.72 - $70,000,00
Posting Closing Date: 12/28/2024
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JOB TYPE: FULL TIME / Selected Exempt Service
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)
Benefit Services Consultant - SES
OPEN COMPETITIVE
Your Specific Responsibilities:
Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors. Section 110.205(2)(w), Florida Statutes.
This position is responsible for planning, directing, coordinating, and supervising the activities of professional staff providing consulting services and programmatic support to the RA Program to improve and execute operational procedures.
Manages and oversees various sections of the Employer Support Unit’s to ensure compliance with established performance standards and customer service to state employers is provided accurately, efficiently, and in a timely manner. Advises management on problems and policies related to program and operational issues. Proposes organizational and budgetary improvements related to program and operational issues as needed. Develops and/or administers a tracking system with workload standards which are used as a measure of effectiveness and efficiency of the Employer Support Unit. Confers regularly with section supervisors and managers on the resolution of the more difficult or unusual programmatic technical problems. Engages staff, state employers and the Customer Support Center Employer Hotline to identify areas of concern and recommends possible solutions.
Prepares and insures uniformity of policies, instructions, directives, and other procedures among the sections. Directs the preparation of letters, reports, and statistical data on the various section activities. Ensures that timely and accurate responses are made to inquiries pertaining to the various section responsibilities. Evaluates administrative, production, and fiscal reports relating to Employer Support Unit activities. Represents the Manager at conference meetings as required.
Participates in the selection and hiring of staff and recommends applicants based on merit and qualifications. Makes recommendations regarding firing, promotions, transfers, and other personnel related actions affecting staff in the Employer Support Unit. Ensures that personnel receive appropriate programmatic and technical training commensurate with their job responsibilities and is generally responsible for the development of associates. Assists and guides supervisors in making personnel assignments and in handling difficult personnel problems.
Aids in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance. Interprets and clarifies policies and procedures relative to Initial Claims Operations.
Handles special or unusual problems and requests from elected officials, attorneys, employers, and claimants which are associated with the reemployment assistance program in general and the Initial Claims process in particular. Resolves reemployment assistance cases of a particularly complex or unusual nature.
Required Knowledge, Skills, and Abilities:
- Knowledge of the principles and practices of management and supervision.
- Knowledge of reemployment assistance law, rules, policies, and procedures.
- Knowledge of the principles and techniques of effective communication.
- Knowledge of basic public relations principles.
- Ability to manage a reemployment assistance program.
- Ability to supervise people.
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
- Ability to understand and apply applicable rules, policies and procedures relating to the management of a reemployment assistance program.
- Ability to assess budgetary needs.
- Ability to formulate policies and procedures.
- Ability to collect and analyze data relating to the management of a reemployment assistance program.
- Ability to conduct training sessions.
- Ability to deal with the public in a courteous, tactful, and effective manner.
- Ability to prepare reports relating to reemployment assistance program.
- Ability to work independently.
- Ability to solve problems and make decisions.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:
- Duties and responsibilities of this position must be performed at the official work site of the Department.
- Travel may be required.
Preferred:
- At least one year of professional experience in a reemployment assistance or workforce program.
- At least two years of supervisory experience managing multiple teams and/or supervisors.
Pay:
$49,584.72 - $70,000.00 Annually
Our Organization and Mission:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
This is high-level work in which the incumbent of this position plans, directs, coordinates functions within the Reemployment Assistance (RA) Employer Support Unit to include New Hire, Employer Protest and Employer Chargeability. This position requires independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in all aspects of the reemployment assistance program, including personnel administration and the preparation/administration of budgets.
The Difference You Will Make:
Manages and oversees various sections of the Employer Support Unit’s to ensure compliance with established performance standards and customer service to state employers is provided accurately, efficiently, and in a timely manner. Advises management on problems and policies related to program and operational issues. Proposes organizational and budgetary improvements related to program and operational issues as needed. Develops and/or administers a tracking system with workload standards which are used as a measure of effectiveness and efficiency of the Employer Support Unit. Confers regularly with section supervisors and managers on the resolution of the more difficult or unusual programmatic technical problems. Engages staff, state employers and the Customer Support Center Employer Hotline to identify areas of concern and recommends possible solutions.
FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:
- Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
- Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
- Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
- Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.
Tallahassee is:
- Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
- Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
- Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
- Within a state having no state income tax for residents of Florida
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
* Retirement plan options, including employer contributions (www.myfrs.com)
* Nine paid holidays and a Personal Holiday each year
* Annual and Sick Leave Benefits
* Student Loan Forgiveness Program (Eligibility required)
* Flexible Spending Accounts
* Tuition Fee Waivers (Accepted by major Florida colleges/universities)
* Ongoing comprehensive training provided
* Career Growth
* Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
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* We care about the success of our employees. * We are always improving our technology, our tools, our customer’s experiences, and ourselves. * A rewarding experience for reliable, compassionate, and professional employees. |
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
TALLAHASSEE, FL, US, 32308
Nearest Major Market: Tallahassee