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AST - OFFICE AUTOMATION SPECIALIST I - 72983766

Date: Dec 4, 2017

Location: TALLAHASSEE, FL, US, 32399

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Requisition No: 25593 

Agency: Agency for State Technology

Working Title: AST - OFFICE AUTOMATION SPECIALIST I - 72983766

Position Number: 72983766 

Salary:  $28,000.00 annually 

Posting Closing Date: 12/11/2017 

Office Automation Specialist I

State Data Center

 

Agency for State Technology

 

The Florida Agency for State Technology (AST) seeks to hire talented and dedicated individuals who share our commitment to excellence. The incumbent in this position is a team member for the Computer Operations section within the Agency for State Technology’s State Data Center (SDC).  The SDC maintains a 24 hour, 7 days a week, 365 days a year, data center operation providing utility computing services to state agencies and other governmental entities. 

Our mission is critical, our employees are dedicated and hardworking and our workplace is energized.

 

Minimum Qualifications:

  • A High School Diploma
  • One year of IT experience or one year of formal education in an IT course of study
  • One year of customer service experience

Background Screening Requirement:

A criminal background investigation, including fingerprinting and statewide and national criminal history records checks, is a condition of employment in this position.

Note:

The anticipated hiring salary is $28,000.00 annually (not including the shift differential pay additive).

Special Note:

The scheduled work hours for this position are:

Saturday and Sunday – 6:00 p.m. to 6:30 a.m. (This shift includes a 10% Shift Differential Pay Additive in addition to the base salary offered).

Thursday and Friday– 7:30 a.m. to 4:30 p.m. 

Duties and Responsibilities:

The incumbent in this position is responsible for maintaining a working knowledge of the individual platforms, peripheral devices and facility infrastructure that support the State Data Center. Incumbent will perform basic commands and monitor platforms and facility under limited supervision. The incumbent will perform within the rules, guidelines, and directions prescribed by the supervisor.

This position involves frequent decision making skills. Individual will be responsible for identifying problems and taking appropriate action in order to ensure timely and error free service to the businesses being supported by the State Data Center.  Individual must be available to work overtime and holidays as scheduled.

Primary duties related to this position include but are not limited to the following:

Operations

  • Establish or maintain a working knowledge of State Data Center policies and procedures to include production control run schedules.
  • Monitoring building security, computer room access. 
  • Maintain a working knowledge of mainframe platforms and hardware configurations.
  • Maintain a working knowledge of facility and infrastructure.
  • Maintain a working knowledge of Enterprise Network Monitoring Tools. 
  • Monitor all platforms for outstanding system messages, report issues and escalate as needed.
  • Monitor the status of customer owned equipment and access to that equipment. 
  • Monitor systems for tape mounts and tape alerts on the VTS and external drives. 
  • Maintain Data Center logs and forms.
  • Maintain a working knowledge of the ITSM Incident & Service Request processing tool in use.  Create incident and service tickets, report issues and escalate as needed.
  • Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during all abnormal circumstances.

Facility Training

  • All personnel must attend/complete facility training as follows:
  • Weekly load test (Switchgear) training a minimum of once a quarter if you are proficient with the systems or once a month for all new employees
  • Chiller (Chilled Water System) training once a quarter if employee is proficient with the system or once a month for new employee
  • All personnel must be able to react to an emergency on either of these systems within the specified time frames below:
  • Switchgear issues within 5-minute time frame
  • Chilled water system within 10-minute time frame
  • All personnel must be able to communicate all issues clearly and concisely to facility staff in order to avert a facility shutdown.

Tape Management

  • Maintain a working knowledge of tape management process and offsite storage. 
  • Perform daily routines and related work as required.  

Knowledge/Skills/Abilities:

Working knowledge of computer terminology in the area of data processing

Ability to follow written and oral instructions

Ability to read and understand technical publications

Ability to establish and maintain effective working relationships with others

Must be able to communicate effectively, both orally and written

Must have excellent telephone and customer service skills

 

The Agency for State Technology values the service veterans and their family members have given to our country and we support the hiring of returning members and military spouses.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee