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Date: Apr 1, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 345802 

Agency: Highway Safety and Motor Vehicle

Working Title: CHIEF OF ISSUANCE OVERSIGHT - HSMV - 76004948 1

Position Number: 76004948 

Salary:  $90,000.00 Annually 

Posting Closing Date: 04/14/2021 

Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Issuance Oversight




In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$90,000.00 Annually

Contact Person: Lakeisha White, 850-617-2600


Who We Are

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits Include:

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan


To learn more about DHSMV and why it’s a great place to work, visit our website at:


What will I be doing?

As the Chief of the Bureau of Issuance Oversight, the incumbent in this position serves as the Bureau’s management professional in the areas of directing titles and registration issuance, Virtual Office driver license and tag issuance, title inventory, and issuance system evaluation.  This position assists with the development of operational plans, implementation schedules and budget planning.  This position also assists with ensuring proper and efficient collection of revenue and ensures compliance with federal and state laws. 


These responsibilities include:

  • Develops and maintains technical and reference materials, including issuance policies, for motorist services issuance programs.
  • Proactively addresses potential problems before they impact operations, analyzes and recommends alternatives for bureau management, and works in conjunction with the Deputy Director and other members of senior management to identify measures for future policy or procedure changes.
  • Develops requests for proposals, contracts, and contract monitoring procedures.
  • Reviews and responds to audits, management reviews, studies, and surveys and takes action to ensure compliance or correct deficiencies.
  • Assists to develop and prepare legislative budget requests.
  • Actively participates in strategic planning forums and proposes initiatives.
  • Creates and implements performance-based program budgeting techniques for enforcing financial control systems.
  • Evaluates and makes recommendations to Chief Administrative Officer for appropriate and efficient human resource management and utilization.
  • Assists Deputy Director to establish rules, policies, and procedures for areas of responsibility; oversees implementation of legislation, policies, and procedures affecting bureau operations and ensures timely collection of revenue.
  • Ensures program operations meet compliance with federal and state laws and regulations.
  • Coordinates management planning tools for improved applications of policies and processes for productivity enhancements.
  • Recommends legislative and Administrative Code changes to Deputy Director and coordinates analyses of proposed legislation.
  • Ensures bureau policies and procedures are updated in accordance with legislative or regulative changes.
  • Disseminates information in connection with new laws, policies, procedures, or regulations to the public.
  • Hires and manages subordinate positions.


The selected applicant must be a motivated self-starter with strong leadership abilities and a desire to work hard at addressing and finding solutions to problems as well as having the innate ability to foster cohesion within a team.


Knowledge, Skills, and Abilities

  • Effective communication skills, both written and verbal.
  • Knowledge of departmental policies and procedures.
  • Knowledge of state and federal laws.
  • Ability to analyze data.
  • Knowledge of personnel rules and procedures.
  • Ability to interpret and apply laws, policies, and procedures.
  • Ability to prepare reports.
  • Ability to work independently with minimal supervision.
  • Ability to make decisions.
  • Customer service skills.
  • Skill in using personal computers and software including Microsoft Word and Excel.
  • Ability to establish effective working relationships with others.
  • Ability to utilize problem solving techniques.
  • Ability to analyze processes and implement process improvements.
  • Ability to multi-task.
  • Organizational skills.
  • Ability to effectively manage time.
  • Ability to effectively delegate work assignments.
  • Ability to meet deadlines.
  • Ability to effectively conduct meetings.
  • Knowledge of developing and implementing policies and procedures.


Preferred Experience

  • Management experience developing operational strategies, plans and/or procedures.
  • Contract management and/or Procurement experience.
  • Analyzing, developing and implementing legislation and/or administrative rules.
  • Identifying and analyzing management and operational problems and making recommendations for improvement.
  • Stakeholder engagement and/or public speaking to include serving as the lead/facilitator at group meetings or on committees.
  • Managing information technology projects.


Preference will also be given to applicants who have a bachelor’s degree or higher from an accredited college or university with a concentration in Accounting or Finance/Business Management/Public Administration; and knowledge of the systems development process.


Job Requirements

  • This position requires the incumbent to have and maintain a valid driver's license in good standing. A driver's license history review will be conducted on all candidates in consideration for the position.
  • Travel is a requirement of this position.
  • A complete background, criminal record check, and Florida driver license check will be conducted on the selected applicant(s). The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged. 


General Information

The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.

HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee