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COMPUTER OPERATIONS SHIFT LEADER - 36000127

Date: Aug 9, 2019

Location: TALLAHASSEE, FL, US, 32301

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Requisition No: 70872 

Agency: Department of Lottery

Working Title: COMPUTER OPERATIONS SHIFT LEADER - 36000127

Position Number: 36000127 

Salary:  $32,500.69 

Posting Closing Date: 08/23/2019 

GENERAL DESCRIPTION:

This is a supervisory position which encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment. Performs a variety of highly responsible duties involving independent judgment and initiative, some of which may be of a sensitive nature. Monitors the computer systems for efficiency and timeliness of activities. Responsible for supervising all lower-level employees on an assigned shift.  Confers with system analysts, vendors, and all users of the Lottery computer equipment. Customer service and working with technical vendors are also major parts of this position.

 

*** THIS POSITION WILL BE FILLED AT/ NEAR THE MINIMUM SALARY. ***

 

*** THE HOURS FOR THIS POSITION ARE MONDAY- FRIDAY 10:30 PM- 7:30AM ***

 

***This position may be eligible for a shift differential. ***

 

ESSENTIAL DUTIES:

  • Operates all components of the Lottery’s computer systems. This includes timely completion of electronic funds (EFT) transfers, processing daily draws for games that occur during specific shift time frame. Helps to plan workloads, work flows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule.
  • Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
  • Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports.  Must be able to handle any draw discrepancies according to approved emergency procedures.  Also, must be able to resolve any balancing issues as per standard operating procedures. 
  • Provide necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Shift Supervisor and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
  • Attendance is an essential function of this position.
  • Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
  • Operates all components of the Lottery’s computer systems. 
  • Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc.
  • Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems after normal business hours.
  • Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
  • Maintains operating records on production and performance reports.  Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel,
  • Trains other Computer Operations staff as needed.  Supervises shift if supervisor is absent. 
  • Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues.
  • Assists employees in the Orlando Data Center as needed.
  • Primary resource for development and implementation of the Lottery's Information Technology Disaster Recovery Plan (ITDRP), including coordinating and ensuring the assistance of necessary technical analysts and users in development of Standard Operating Procedures (SOPs) and backup and recovery procedures and processes.
  • Performs other related duties as assigned.
     
    KNOWLEDGE, SKILLS, AND ABILITIES:
  • IBM servers with the AIX operating systems.
  • Microsoft Widows servers with Windows server operating systems. 
  • Operation a variety of data processing equipment.
  • Operation of computer peripheral equipment
  • PC experience in a Microsoft Windows environment.
     
    MINIMUM QUALIFICATIONS:
    A high school diploma or its equivalent and two (2) years of experience in the operation of an open systems environment which includes AIX and Windows servers, and computer peripheral equipment, or
     
    A high school diploma or its equivalent, one (1) year of experience in the operation of an open systems environment which includes AIX and Windows servers or computer peripheral equipment, and completion of a program of study from a vocational/technical school or data processing vendor in an area of data processing (excluding data entry) with a minimum of 720 hours of classroom instruction.   
     
    College course work may be substituted at the rate of thirty (30) semester or forty-five (45) quarter hours for one (1) year of the required work experience provided the course work included at least four (4) courses in an area of data processing other than data entry.
     
    OTHER JOB-RELATED REQUIREMENTS FOR THIS POSITION:
    Successful passing of a criminal background check (state, local, and national) is required). 
     
    Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data.
     

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Tallahassee