COMPUTER SUPPORT ANALYST (WORKING TITLE: TECHNICAL ANALYST) - 43005021

Requisition No: 864797 

Agency: Financial Services

Working Title: COMPUTER SUPPORT ANALYST (WORKING TITLE: TECHNICAL ANALYST) - 43005021

 Pay Plan: Career Service

Position Number: 43005021 

Salary:  $50,000.00 - $70,000.00 

Posting Closing Date: 11/26/2025 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: COMPUTER SUPPORT ANALYST

WORKING TITLE: TECHNICAL ANALYST

DIVISION: FLORIDA PALM PROJECT

CITY: TALLAHASSEE

COUNTY: LEON

In order to be considered for this position, applicant responses to the qualifying questions, and work experience must be clearly defined within your work history, or the application may not be considered for the position.

What is Florida PALM?

The Florida PALM Project (the Project) is an enterprise project to replace the State of Florida’s legacy accounting, payroll and cash management systems, using an enterprise resource planning solution. The Department of Financial Services (DFS) is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data including all State agencies.

Who are we?

We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees’ professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly support the transformation of business processes supporting Florida State government.

To learn more about the Florida PALM Project, visit our website at www.myfloridacfo.com/floridapalm

SPECIAL NOTES:

Seven (7) years relevant work experience in Information Technology, particularly in the areas of legacy and service-oriented architecture integration is required. A postsecondary degree in a relevant discipline (i.e., Information Technology, Management Information Systems, Computer Science) may be used as an alternative for the years of experience on a year-for-year basis.

Additional requirements: 

• Minimum of three (3) years or more experience in the software development lifecycle including, technology requirements gathering, configuration, development, testing and implementation of systems.

• Excellent written and verbal communication skills with the ability to effectively communicate with all employee levels and levels of management.
• Experience in monitoring batch processes. 
• Experience and understanding of database querying language such as SQL or programming languages.
• Experience in performing technical validations and reviewing application development documents.
• Experience with identifying and reporting incidents to leadership.

Preference:

• Applicants with experience with ServiceNow or a similar ticketing system.

This position requires a security background check, including fingerprint as a condition of employment.

The salary range for this position is $50,000.00 - $70,000.00 annually. 

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Relationship Building – Establishing and maintaining effective working relationships with others. Ability to thrive in a collaborative team environment while also being self-motivated
• Communication – Effectively communicating, both verbally and in writing, to individuals or groups, Exceptional communication skills, with a focus on stakeholder engagement, Competent public speaking skills
• Information Organization – Finding ways to structure or classify multiple pieces of information
• Identifying Downstream Consequences – Determining the long-term outcomes of a change
• Systems Evaluation – Looking at many indicators of system performance, taking into account their accuracy
• Identification of Key Causes – Identifying the factors that must be changed to achieve a goal
• Computer/Tools – Knowledge of computer software, including applications, or other tools that support performance of position duties, Proficiency in Microsoft Office Suite, particularly Excel
• Ability to plan, organize and conduct workshops, seminars, and training classes
• Ability to research, interpret and prepare reports, presentations, and other documents
• Proactive attitude with a willingness to learn and adapt to new challenges
• Understanding database querying language such as SQL
• Experience with software development lifecycle
• Familiarity with programming languages
• Exposure working within PeopleSoft using tools like PeopleTools, PS query and SQL etc
• Analytical mindset with a strategic approach to problem-solving
• A proactive approach to identifying opportunities for improvement and innovation

BRIEF DESCRIPTION OF DUTIES:

The Florida PALM Solution Center is responsible for supporting Florida PALM end users across the State. This position supports the operation, and maintenance of the Florida PALM application. As a member of the Solution Center Team, this position serves as a Technical Analyst for planning and coordinating technical activities.

This position deals with complex policies and procedures associated with the support of a Financial Management Solution (FMS), and provides consultation and expert advice to end users, and carries out major assignments independently. It requires technical and general knowledge regarding financial management practices and procedures. 

• Serves in a Solution Center expert role.
• Monitors and responds to requests in a timely, courteous and professional manner, recommending support request escalations.
• Identifying support needs through collaboration with Project team members and agency end users.
• Accurately tracking and recording support request information in ServiceNow.
• Acting as the single point of contact on all support request they have been assigned, including those escalated, between the solution center and end user.
• Provide ongoing support and training to end-users, ensuring smooth adoption of new systems and processes.
• Create Knowledge Articles.
• Perform Technical Validations to ensure the technical requirements satisfy the needed functionality.
• Articulate findings and recommendations to non-technical stakeholders, requiring clear, concise, and effective communication, both written and verbal.
• Collaborate with cross functional teams to troubleshoot technical issues.
• Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency.
• Review Comprehensive documentation including process flows, user guides, technical specifications and manuals.
• Prepare reports and presentation to communicate findings and recommendations.
• Oversee batch production processes and monitor batch production jobs.
• Ensure that batch processing completes successfully.
• Monitor scheduler related incidents and develop and recommend changes to the scheduler database.
• Capable of doing initial research/triaging of Application/Interface job failures using tools available within PeopleSoft or other applications.
• Notify stakeholders as required in the "Run Book" or other supporting documentation of success and failure of batch jobs.
• Perform active maintenance and regular reviews to improve effectiveness of the "Run Book."
• Analyze and recommends to systems methods to improve online, operational, batch, and interface performance of the applications.
• Communicate with Interface partners on technical issues.
• Notify functional team of any Interface related issues.
• Stay current with industry trends and technologies to enhance analytical skills and contribute to team discussions.
• Communicating impediments and potential issues to the Solution Center Manager as appropriate.
• Staying current on updates to Florida PALM, knowledge base information, and solution center policies.
• Participating in end user meetings and engagement activities.
• Drafting Solution Center related communications for manager approval.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.