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Date: Jan 25, 2018

Location: TALLAHASSEE, FL, US, 32301

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 28860 

Agency: Department of Lottery


Position Number: 36000368 

Salary:  $32,500.69- $65,993.93 

Posting Closing Date: 02/22/2018 


This is a professional position. Responsibilities require the use of independent judgment, performing game control functions, analytical problem solving and customer service functions; interpreting and maintaining a wide variety of complex accounting, inventory, game and retailer records. Some Lead Person responsibilities required. Under the supervision of Games Administration management, the incumbent assigned to this position is responsible for carrying out the duties described below in Games Administration, in accordance with prescribed policies and procedures.    





  • Provide exemplary customer service to all internal and external customers.
  • Assist retailers on the Retailer Hotline by responding to questions relating to selling, canceling, adjustments, inventory and settlement reconciliation, validation and terminal operation.
  • Conduct retailer calls following the established Call Handling Procedures for professional demeanor at all times.
  • Update each call to the Call Tracking Oracle database accurately and timely, ensuring all calls requiring follow-up are resolved.
  • Complete all book status change requests from the district offices or Scientific Games timely and accurately.
  • Prepare and send Amber and Silver Alert broadcasts as per-procedure.
  • Process retailer Terminal and Scratch-off Ticket adjustment requests timely and accurately as per procedure.
  • Facilitate and monitor the Corporate Information System (CIS) corporate profiles in Oracle. Review weekly data, perform password management upon request, and create new profiles according to procedures.
  • Assist with corporate report and data file comprehension, resolve requests requiring follow-up and maintain current contact information. Monitor report and data file irregularities and report to management.
  • Perform retailer status changes, change of ownership inventory transfers, and terminal game ticket stock transfers according to procedures.
  • Prepare and send Lottery game and jackpot information via terminal reports, broadcast messages and email to the retailer and Lottery networks.
  • Prepare and send comprehensive, grammatically correct and informative messages to Lottery personnel, vendors and corporate contacts to initiate or respond to actions relating to retailer services.
  • Analyze sales and validation transactional activity and retailer terminal data to compile and prepare reports for use by management.
  • Conduct game control functions: terminal game close, entry of winning numbers and payouts, press releases, website updates and set to pay in accordance with current policies and procedures for both Lottery and national games.
  • Prepare terminal and scratch-off game financial reconciliation and analyses as required.
  • Reconcile multi-system report balances to ensure accuracy and completeness of games and retailer financial information. Research any discrepancies and initiate corrective action as necessary.
  • Gather and compile data relating to gaming system, database, inventory management or terminal operation irregularities and report to management.
  • Function in the capacity of Draw Supervisor or Draw Analyst. Coordinate draw personnel.
  • Act in a liaison capacity between the Lottery and our Scratch-off and Terminal game vendors.
  • Conduct morning administrative duties to include compiling winning information from draws conducted the previous evening for distribution to other units within the Lottery, and creating and sending applicable terminal messages according to the draw procedures.
  • Maintain accurate records related to the authorized issuance and subsequent return of promotional books used at approved promotional sites statewide. Solicit cross check of records with district offices on a quarterly basis. Maintain accurate, organized filing system by fiscal year according to procedures.
  • Maintain and disseminate active instant game schedules and release information.
  • Manage email inbox to keep apprised of issues and ensure messages requiring action are handled appropriately.
  • Execute daily duties as assigned in accordance with established procedures ensuring that duties are accurately performed and sufficiently documented, follow-up issues are resolved and requesting customers are informed of task status timely.
  • Receive, log and store scratch-off game load CDs, track games ended and initiate purge process with the terminal game vendor according to established procedures.
  • Attendance is an essential function of this position.


Knowledge, Skills, and Abilities

  • Ability to effectively use the internal integrated office automation systems and equipment. 
  • Ability to use effective problem-solving techniques.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to work independently.
  • Ability to manage information of a confidential or proprietary nature.
  • Working knowledge of automated inventory systems and database systems.
  • Broad knowledge of effective customer service practices.
  • Broad knowledge of accounting practices.
  • Knowledge of effective business communication.
  • Knowledge of office procedures and practices.
  • Ability to perform in a team environment, maintaining effective and professional working relationships with others by adhering to Lottery Personnel policies and rules in order to promote respect and courtesy for coworkers.



A Bachelor’s degree from an accredited college or university in accounting, business administration, communications, or a closely related field of study and one (1) year of related business experience.


Professional and nonprofessional experience as described above may be substituted on a year for year basis for the required college education.


Combinations of college course work in one of the academic fields specified above and experience as described above may be substituted for the required college education. College course work will be considered equivalent to experience at the rate of thirty (30) semester or forty-five (45) quarter hours on a year for year basis. A maximum of three (3) years of college course work may be substituted. 



Successful passing of a criminal background check (state, local, and national) is required. 


Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee