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Date: May 16, 2018

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 36213 

Agency: Highway Safety and Motor Vehicle


Position Number: 76002122 

Salary:  $27,926.16 Annually 

Posting Closing Date: 05/22/2018 

Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Issuance Oversight


In order to be considered for this position, applicant responses to the qualifying questions, software systems, actual work experience , years of employment and hours worked per week must be clearly defined within your work history, or the application may not be considered for the position.



**Internal Opportunity for DHSMV Employees Only**


Operations Analyst I

$27,926.16 Annually

Contact Person: Travis Pelham, (850) 617-2954


The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:  


Description of Job

The Operations Analyst I work in a fast paced, professional position located in the Bureau of Issuance Oversight, Projects & Program Oversight. This position will be responsible for providing operational oversight and support to the credentialing areas of titles, registrations, driver licenses and identification cards. This position will also be responsible for performing title updates and corrections, answering inquiries from vendors and tax collectors, as well as handing issues with liens and lienholders.


Preferred Qualifications

Preference will be given to applicants with experience providing customer service, experience coordinating complex assignments requiring the collaboration of multiple individuals and programs, experience do you have interpreting and applying laws, policies and procedures.


 Desired Knowledge, Skills, and Abilities

  • Skill in the use of Microsoft Office applications such as Word, Excel, PowerPoint, and Visio.
  • Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
  • Ability to organize data into logical format for presentation in reports, documents and other written materials.
  • Ability to communicate, both verbally and in writing, effectively.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to assist in program development, expansion and improvement.
  • Ability to understand, apply and interpret applicable rules, regulations, program policies and procedures.
  • Working knowledge of FRVIS, FDLIS, Virtual Office, and other related systems.





The process for selecting applicant(s) for this position could take up to six months.  Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.



HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee