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OPERATIONS REVIEW SPECIALIST - 67072604

Date: Dec 3, 2018

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 49404 

Agency: Agency for Persons with Disabilities

Working Title: OPERATIONS REVIEW SPECIALIST - 67072604

Position Number: 67072604 

Salary:  $1,574.93 - 1,923.08 Bi-Weekly 

Posting Closing Date: 01/08/2019 

OPERATIONS REVIEW SPECIALIST– CS

AGENCY FOR PERSONS WITH DISABILITIES

STATE OFFICE – 67072604 –TALLAHASSEE

***OPEN COMPETITIVE OPPORTUNITY***

 

THIS IS A CAREER SERVICE POSITION.

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The agency serves people with spina bifida, autism, Down syndrome, children age 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the agency.

www.apdcares.org

DIRECT DEPOSIT PROGRAM - As a condition of employment, a person appointed to a position in State government is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

THIS POSITION REQUIRES A BACKGROUND INVESTIGATION INCLUDING FINGERPRINTING, PURSUANT TO S. 110.1127(1), FLORIDA STATUTES.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S. APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY).  E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

ALL APPLICANTS SHOULD COMPLETE THE ON-LINE APPLICATION PROCESS.  IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED TO BE CONSIDERED FOR THIS POSITION. ANSWERS TO THE QUALIFYING QUESTIONS MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

REQUIREMENTS:

Open Competitive opportunity - Any applicant who meets the minimum requirements of the position.

Must possess a bachelor’s degree in Public Relations, Journalism, Telecommunications, English, Communications, or related fields from an accredited university or college

Must have experience answering general inquiries by phone or email

Must be willing and able to communicate effectively, both verbally and in writing

Accredited in Public Relations (APR) credential preferred

Position may require some travel to surrounding areas; applicant must be willing and able to travel for work purposes.

***NOTE: Applicants must complete all fields in the Candidate Profile.  Work history with month, year, and hours worked are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

***DUTIES:

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a highly professional position with tasks for this position including:

The ability to answer, screen and route telephone calls as needed to the proper staff members within the Agency for Persons with Disabilities State office, regional office, centers, as well as other appropriate agencies/departments. Should track number and type of calls received.

Responsible for the direction and coordination of the Correspondence function in the Communication's Office for the Agency for Persons with Disabilities. Position is also responsible for designing and implementing a system for coordinating and tracking Department correspondence system. Reviews all incoming correspondence. Analyzes and assigns items to appropriate staff and those requiring the personal attention of the Director. Reviews, routes and assigns all incoming and outgoing correspondence, including Governor's Office correspondence, to ensure accuracy and timeliness of response. Provides technical assistance to Central Office and Area staff in responding to these assignments. Reviews, edits and approves all responses and those for the Director's signature. Receives, opens and date stamps all incoming Correspondence office mail and routes to appropriate staff member. Enters assignments into the Correspondence Tracking System as needed. Copies and distributes assignments to the office/district assignments. Verifies assignment district folders. Responds to routing questions and redirect referrals.

Serves as the administrative support for the Communications Office, especially the director. Handles purchasing, and travel as needed. Determines supply needs for the office and completes purchasing requisitions. Inspects items to ensure accuracy and complete receiving reports. Works with vendors in the event of inaccurate or defective materials are received and ensure the issue is resolved.

Supervises and plans workloads of employee directly reporting to this position; oversees and ensures the accuracy of tasks as directed.

Develops and writes agency success stories and other publications as needed.

Assists in developing internal and external communications plans in keeping with the agency's objectives.

Assists in the agency's press relations and maintains media database with updated information.

Assists with photography, video production, and editing of agency materials.

Creates and schedules social media content.

Assists with disseminating news stories to the agency.

Performs other duties as assigned.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee