PROGRAM SPECIALIST SUPV II-DOE - SES - 48001541

Requisition No: 840960 

Agency: Department of Education

Working Title: PROGRAM SPECIALIST SUPV II-DOE - SES - 48001541

 Pay Plan: SES

Position Number: 48001541 

Salary:  Salary: 50,000.04-$70,000.04 

Posting Closing Date: 11/23/2024 

Total Compensation Estimator Tool

Florida Department of Education
Bureau of Educator Certification
LOCATION: TALLAHASSEE
PROGRAM SPECIALIST SUPERVISOR II– SES
Position Number 48001541
Salary Range: $50,000.04 - $70,000.04
INTERNAL ONLY
 
CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY
 

The purpose of Florida educator certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the Bureau of Educator Certification webpage.

Description: 
In this position, the candidate will serve as a Communications Supervisor to review, evaluate and implement modifications to procedures to enhance and increase individual production efficiency in the high-volume certification Contact Center. In this capacity, you will support a cross-training plan with the bureau units to ensure continuity within BEC. The Program Specialist Supervisor II position serves as the contact center coordinator and staff supervisor for specialists responsible for incoming calls and emails. This position ensures compliance pursuant to Florida Statutes, State Board of Education Rules, and Department/Bureau policies.
•    The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
•    The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
•    The employee must demonstrate leadership ability and a commitment to service.
•    The employee must interact courteously with others.
 General Responsibilities:
•    This position assists the Director with a variety of tasks. 
•    This position is responsible for maintaining an organized workspace.
•    This position must work independently in a fast-paced team environment.
•    Attendance is an essential function of this position.
Specific Responsibilities:
•    Ensure compliance with Florida Statutes and State Board of Education Rules to support stakeholders.
•    Coordinate with the Bureau Chief and Policy Director on legislative changes that affect educator certification.
•    Supervise the staff responsible for providing direct quality customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m., Monday through Friday.
•    Evaluate and schedule the flow of work within the Communications Unit to establish and implement work priorities to insure current processing of constituent inquiries.
•    Contribute to the advancement of certification’s strategic directions through leadership of key programs and initiatives, utilizing management skills and professional knowledge.
•    Support the ongoing training of the Florida certification laws and rules to support applicants and stakeholders by phone and email. 
•    Develop and maintain desk guides for the Communications Program Specialist I positions.
•    Research, evaluate and implement contact center procedures.
•    Prepare documents in accordance with Bureau policies and procedures.
•    Serve as back-up to the Communications Director on Educational Preparatory Institutes (EPI) policy implementation.
•    Maintain accurate documentation in an excel spreadsheet.
Minimum Qualifications:
•    Bureau of Educator Certification experience.
•    High school diploma or equivalent.
•    Technology and computer experience. 
Preferred Qualifications:
•    Microsoft Office expertise.
•    Experience with Versa software.
•    Previous supervisory experience.

BENEFITS INFORMATION
Benefits information can be found at https://www.mybenefits.myflorida.com/
•    State of Florida Retirement package –  www.myfrs.com
•    9 Paid Holidays and 1 Personal Holiday annually
•    In-State Tuition Waivers
•    Health Insurance for Individual or Family Coverage (over 80% employer paid)
•    Basic Life Insurance Policy (State pays 80% of premium)
•    Dental, Vision and Supplemental Insurance Options
•    Vacation and Sick Leave
o    Selected Exempt Service (SES) positions shall be credited 176 hours of annual leave
o    Ability to earn 104 Hours of Paid Sick Leave (annually)
•    Tax-Deferred Medical and Child Care Reimbursement Accounts available     
•    Tax-Deferred Savings Program available through payroll deduction 
 
BACKGROUND SCREENING REQUIREMENT
It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.
 
APPLICATION NOTES
Candidate Profile (application) must be complete in its entirety.
•    Include supervisor names and phone numbers of all periods of employment.
•    Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment of three months or more MUST be addressed on application.
•    Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
•    It is unacceptable to use the statement “See Resume” in place of entering work history.
•    Periods of employment should be entered with the most recent/current listed first.
•    If claiming Veteran’s Preference, the candidate MUST attach supporting documentation (DD214).
•    If claiming the Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
•    All documentation is due by the close of the vacancy announcement.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287
SPECIAL REQUIREMENTS: 
You will be required to provide your Social Security Number to conduct required verifications.
Selective Services System (SSS)
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.