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Date: Apr 6, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 281924 

Agency: Elder Affairs


Position Number: 65000493 

Salary:  $2,582.39-$3,097.30 MONTHLY 

Posting Closing Date: 04/12/2021 










Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.




Incumbent reports to, works with and assists the Operations & Management Consultant II-SES in the duties related to the managerial position including, but not limited to, the preparation and administration of the Serving Health Insurance Needs of Elders SHINE training program. The incumbent will be responsible for processing and responding to all Correspondence Tracking (CT) items received by the SHINE Program and performs all the complex Medicare research for SHINE's training materials, outreach components, and responses to clients. The incumbent will also be responsible for updating SHINE's training materials, keeping track on the inventory of SHINE's training materials, ordering more, securing volunteer trainers for SHINE's upcoming training classes, maintaining the training calendar, tracks and coordinates the mailing of SHINE's weekly Information Updates, and prepares and ships all student materials to the field for classes.


The incumbent is responsible for design, implementation, maintenance, and monitoring of data tracking systems in support of the SHINE Program operations, and assistance with the management of contracts and other formal agreements, including those with Area Agencies on Aging (AAA). The incumbent is responsible for supporting unit staff through assistance with contract management duties and other activities necessary to facilitate administration of Department of Elder Affairs' (DOEA) programs as assigned.


Assists with design and implementation of grant-funded initiatives to demonstrate innovative service delivery models. Participation includes preparation of management materials, assistance with development of organizational protocols, establishment of quality assurance standards, and involvement with work group activities which support the initiative. Provides staff support for internal and external activities involving the Department and partners from the aging network, state agencies, stakeholder groups and other entities relevant to meeting project objectives.


Performs duties as assigned to manage the federal grants, including assistance with grant budgets and preparation of required program and fiscal reports. Supports evaluation activities by tracking performance and assessing data collection.


Serves as the lead staff responsible for responding to CT assignments, providing timely and appropriate information to address the needs of those contacting the program for assistance. The incumbent must be able to do the following:


  1. Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Is detail oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
  2. Ability to prepare clear, complete, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
  3. Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate. 
  4. Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
  5. Willing and able to follow written and oral directions and instructions from management and carry out the directives of persons with duly delegated authority.
  6. Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
  7. Possess strong project management skills.
  8. Ability to travel statewide. Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).
  9. Understand methods of data collection and analysis; have ability to organize data into logical format for presentation in reports, documents, and other written materials, including training presentations; utilize problem solving techniques; research, plan, organize, and coordinate work assignments.


Serves as Department, Division, or Unit representative or lead staff for programs or special projects, boards, commissions, etc. as assigned.


Participates in workgroups, steering bodies, or task forces to address specific issues related to the Department’s internal operations or administration of programs and services through area agencies on aging and other service providers as assigned.


Compiles with and monitors (when applicable) the mandatory requirements in Section 215.42, F.S., and Ch 3A-24, Florida Administrative Code. This is a confidential position as defined in Section 447.203(5), F.S.


Maintain up-to-date knowledge of federal and state laws and rules pertaining to the oversight of the programs and contract management.


Completes other duties and special projects as assigned.



Proficiency with Microsoft Office products, including Excel and Access.

Ability to collect, evaluate and analyze data to track and monitor contractor performance.

Ability to organize complex data into user-friendly formats for presentations and written materials. Excellent verbal and written communication skills.

Knowledge of the aging network of service providers and the services they provide.

Knowledge of the issues related to aging, disability and long-term care.

Ability to work independently and effectively organize work assignments.

Ability to establish and maintain effective working relationships with others.



A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.



Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.


If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.


The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."


The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee