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Date: Apr 2, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 345762 

Agency: Highway Safety and Motor Vehicle

Working Title: QUALITY CONTROL ANALYST - 76003217 1

Position Number: 76003217 

Salary:  $38,659.92 ANNUALLY 

Posting Closing Date: 04/13/2021 

Department of Highway Safety and Motor Vehicles

Division of Motorist Services 

Bureau of Issuance Oversight




In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.


Quality Control Analysts

$38,659.92 Annually

Contact Person: Barbara Peacock, 850-617-3106


Who We Are:

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include:

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:


What Will I Be Doing?

The Quality Control Analyst works within the Systems Evaluation Unit under the supervision of the Operations Services Manager (OSM).  The Quality Control Analyst works in partnership with Operations Review Specialist, other Quality Control Analysts, project leads, and ISA staff to maintain the overall functionality and efficiency of HSMV software applications and systems in accordance with Florida statute and Department rule, policy, and procedure.  Quality Control Analyst will execute various forms of testing which includes user acceptance testing, sprint testing, regression testing, and end-to-end system testing. This position is responsible for translating business requirements into test documentation to thoroughly test programmatic changes due to legislative changes, systems bugs, and enhancements; assisting in identifying system issues to include researching and analyzing possible solutions; testing programmatic changes before released into the production environment; and providing assistance to customers with the implementation of modifications.  Quality Control Analyst will be responsible for testing of Florida Driver License Information System (FDLIS), Florida Real-time Vehicle Information System (FRVIS), Motorist Maintenance (MM), Virtual Office (VO) and/or Online Registration and Identity Operating Network (ORION) applications used within the Department and by Tax Collector licensing agents.


Knowledge, Skills and Abilities: 

  • Knowledge of Florida statute and HSMV rule, policy and procedure related to driver license and motor vehicles.
  • Skill in the use of Microsoft Office applications such as Word, Excel, PowerPoint.
  • Skill in testing software applications and systems for accuracy.
  • Skill in the use of Florida Driver License Information System (FDLIS), Florida Real-Time Vehicle Information System (FRVIS), Motorist Maintenance (MM), Virtual Office (VO) and/or Online Registration and Identity Operating Network (ORION) applications.
  • Strong analytical, problem solving and conceptual skills.
  • Ability to take business requirements and translate them into thorough test cases.
  • Ability to identify and research programmatic issues and make timely decisions.
  • Ability to verify data for accuracy.
  • Ability to effectively manage daily workload and to prioritize multiple tasks and projects.
  • Ability to work individually and as a team and maintain effective working relationships with business users from other bureaus and technical staff.
  • Ability to communicate effectively, orally and in writing, in an organized and precise manner with both technical and non-technical partners.


Preference will be given to applicants with the following:

  1. Experience researching and evaluating systematic issues to resolve problems and/or testing system applications.
  2. Experience in the use of Florida Driver License Information System (FDLIS), Florida Real-Time Vehicle Information System (FRVIS), Motorist Maintenance (MM), Virtual Office (VO) and/or Online Registration and Identity Operating Network (ORION) applications.
  3. Experience interpreting and applying Florida Statutes, laws, policies, and procedures.



This position may occasionally be required to work overtime.



General Information:

The elements of the selection process may include a skill assessment and/or oral interview.


Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.


The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee