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Date: Apr 5, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 345141 

Agency: Business and Professional Regulations

Working Title: REGULATORY CONSULTANT -DBPR/Division of Service Operations *INTERNAL

Position Number: 79000795 

Salary:  $1,257.57 - $1,389.63 Bi-weekly 

Posting Closing Date: 04/12/2021 

Division of Service Operations

Quality Assurance Section

POS# 79000795
Hiring Salary: $1,257.57 - $1,389.63 Bi-weekly


*INTERNAL AGENCY- You must be employed by the Department of Business and Professional Regulation to be considered* 


The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments.  This position reports to the Quality Assurance Manager.

Minimum Requirements:

  • Must have at least two (2) years’ experience relaying and communicating information to the public verbally; and
  • Must have one (1) year of experience researching and communicating policy, procedure, statute and rules as it relates to the Department’s Boards and Professions; and
  • Must be proficient in Microsoft Office Suite.


***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information***

Position Notes:

  • This advertisement may be used to fill current and future vacancies for up to six months from date of closing.

Duties & Responsibilities:

Regulatory Consultant provides quality assurance support and services to the Division of Service Operations.

  • Conducts quality assurance review of the processes handled by the Division, interpreting information and disseminating accurate information to management. 
  • Evaluates processes to determine compliance with established procedures and applicable board rules and statutes. 
  • Assists with staff training and keeps management updated on procedural or process changes resulting from board rules and statutes updates. 
  • Prepares reports of all findings and recommends business process improvements, staff training needs, or rule or statute updates.

Knowledge, Skills and Abilities:

  • Ability to understand and apply applicable rules, regulations, policies and procedures.
  • Ability to conduct fact-finding research.
  • Ability to utilize problem-solving techniques.
  • Ability to work independently with minimal supervision and assistance.
  • Ability to plan, organize, and coordinate work assignments.
  • Ability to complete assigned task and meet required deadlines.
  • Ability to communicate effectively.
  • Ability to provide effective feedback.
  • Ability to provide clear and concise written communication.
  • Ability to work in a fast paced learning environment and retain information learned.
  • Ability to effectively use Microsoft Office.


Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.


NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.


Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.


The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.



Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and supports
the hiring of returning service members and military spouses.


A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee