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Date: Mar 8, 2018

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 31532 

Agency: Department of Revenue

Working Title: REV - OPERATIONS ANALYST I - 73005777

Position Number: 73005777 

Salary:  $2,327.17 - $3,092.90 / month 

Posting Closing Date: 03/22/2018 

This is an Internal Agency Advertisement

JOB SUMMARY: This is an Operations Analyst I position processing customer correspondence in the Department of Revenue’s Child Support Program, Central Operations Service Center in Tallahassee, FL. The incumbent will complete activities associated with incoming documents and/or escalated cases. Assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields. Assist with performance monitoring, review the work of others and participate in collaborative monitoring. Serve as a subject matter expert for the team. Assist with training team members, developing training materials and providing technical assistance to unit, process and region team members. Initiate and respond to requests and assist the supervisor in compiling data for reporting purposes.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.



  • Currently employed with the Florida Department of Revenue;
  • One year of experience in a Child Support Program;
  • Two years of experience conducting research and analyzing information to make decisions; *
  • Two years of experience communicating with customers for the purpose of resolving inquiries; *
  • Experience coaching, mentoring or instructing others;
  • High School Diploma or equivalent.


  • *College may substitute

SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.


  • Standard workday of 8:00am – 5:00pm, Monday through Friday
  • May require you to work outside your regular work schedule

SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.

APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All applicants must apply online at: If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Jennifer Holm, 850-717-6560,

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDER: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee