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Date: May 10, 2019

Location: TALLAHASSEE, FL, US, 32301

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 62375 

Agency: Department of Lottery


Position Number: 36000208 

Salary:  $59,537.40 - $116,679.44 

Posting Closing Date: 05/23/2019 


The Software Quality Assurance Manager leads a team performing complex reviews of Software Requirements Documents, Software Design Documents and Software Test Plans created by and with the Lottery Gaming Vendor(s) and the Lottery. This position conducts, documents, and reports the results of formal system software user acceptance testing for gaming, gaming support, and administrative support systems.


ESSENTIAL DUTIES: (Note: The omission of specific statements does not prevent management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

  • Oversight for the day-to-day functions of the areas assigned.
  • Lead and manage team of Software Quality Assurance Analysts in the formal acceptance testing of gaming system software changes and other Lottery business applications. Complete documentation of issues, accurate issues tracking, timely resolution and proper closing.
  • Participate and manage cross-functional efforts with Lottery business units and Information Resources to specify the Lottery’s requirements for new or revised gaming or business processes with the gaming vendor(s), effectively managing the Change Control Process through the use of Change Control Board.
  • Develop test plans and develop and conduct multi-week test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing and inventory tracking processes as well as related back-office administrative systems.
  • Manage SQA staff in the proper and effective use of manual and automated testing tools.
  • Assist in researching Lottery gaming system incidents and anomalies and report findings appropriately, as instructed per established procedures.
  • Selection, training, supervising, and evaluation of SQA staff. Recommend personnel actions and assist in the administration of personnel and related policies and procedures.
  • Formulate procedures to ensure effective operation of SQA and provide guidance to SWA staff.
  • Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies.
  • Attempt to reproduce and identify the cause of system anomalies for purposes of problem resolution.
  • Assist with researching and identifying the source of software failures, monitoring progress in the development of software modifications, and verifying and conducting tests prior to the installation of Lottery Vendor(s) Software.
  • Attend meetings as necessary to understand technical planning issues related to new Lottery products or services and evaluate the ability of Lottery vendor software products to support those new requirements.
  • Assist users to define required software enhancements and communicate this information to Lottery Management, Software Developers, and Vendors as appropriate.
  • Review scratch-off and on-line game planning documents to help ensure their completeness and accuracy.
  • Troubleshoot Lottery gaming and back-office system problems and opportunities reported by Lottery users.
  • Assist in educating users on features and enhancements of Lottery vendor software products.
  • Assist in monitoring Lottery gaming vendor(s) as requested to ensure proper compliance with established procedures, performance expectations and contractual obligations.
  • Develops and coordinates plans, resources and mission as well as goals, visions and expectations of department; prepares and updates plans and priorities.
  • Maintains an awareness of the latest technology, trends, and developments in the software testing industry as they relate to the Florida Lottery’s goals and objectives.
  • Creates and maintains detailed files organized by application, documenting test cases and scenarios performed, to support an associated software release.
  • Provide analyses and status reporting of on-going software test efforts on a regular basis or as otherwise determined by your supervisor.
  • Other duties as required or assigned.
  • Attendance is an essential function of this position.



  • Knowledge of principles, theories, and practices of performance management, quality management, diversity management, and conflict management.
  • Knowledge of principles, theories, and practices of organizational dynamics, agency objectives, organization, structure and mission.
  • Knowledge of principles, theories, and practices of organizational development, applicable laws, rules, regulations and/or policies and procedures.
  • Knowledge of best practices for Software Quality Assurance Testing with emphasis in data processing, financial accounting, online games, claims processing and prize payment, scratch tickets and website.
  • Knowledge of concepts, theories, principles and practices of software testing.
  • Knowledge of manual and automated testing methods and tools.
  • Knowledge of data processing principles and terminology.
  • Ability to develop and/or measure program outcomes.
  • Ability to supervise others by assigning/directing work; conducting employee evaluations, staff training and development, recommending appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc.
  • Ability to create, maintain, and improve and organization’s culture and/or climate.
  • Ability to speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
  • Ability to communicate information and ideas clearly and concisely in writing; read and understand information presented in writing.
  • Ability to provide technical and policy leadership and direction, read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Ability to establish objectives and specify the strategies and actions to achieve these objectives.
  • Ability to prioritize workload demands based on departmental goals and objectives.
  • Ability to use computer spreadsheets and word processing software capabilities.
  • Ability to establish effective working relationships.
  • Ability to maintain confidentiality.


A master’s degree from an accredited college or university in management information systems, computer science, business administration, or a closely related field of study and four (4) years of professional experience in performing software quality assurance testing of a complex nature, two (2) years of which must have been in a supervisory capacity. -Or-


A bachelor’s degree and five (5) years experience as described above. -Or-


An associates or higher level degree from an accredited college or university, completion of an 18 credit hour certificate or an equivalent program of study in management information systems, computer science, business administration, or a closely related field of study from an accredited community or junior college, and seven (7) year's of professional experience in performing software quality assurance testing of a complex nature, two (2) year's of which must have been in a supervisory capacity.



Successful passing of a criminal background check (state, local, and national) is required


Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee

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