STAFF ASSISTANT - 48001952

Requisition No: 841696 

Agency: Department of Education

Working Title: STAFF ASSISTANT - 48001952

 Pay Plan: Career Service

Position Number: 48001952 

Salary:  Salary: $33,760.00-$53,760.00 

Posting Closing Date: 12/04/2024 

Total Compensation Estimator Tool

Florida Department of Education
Bureau of Educator Certification
LOCATION: TALLAHASSEE
Staff Assistant – Career Service
Position Number 48001952
Salary Range: $33,760.00-$53,760.00
CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

The purpose of Florida educator certification is to support the academic achievement of students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the Bureau of Educator Certification webpage.
 
DESCRIPTION
In this position, the candidate will perform administrative duties for the Communications Unit which requires independent judgment, strong verbal and written communication skills, and exceptional customer service.
 
The Bureau of Educator Certification (BEC) has an open position that is responsible for executing the following functions:
•    The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
•    The employee must interact courteously with others.
•    The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
•    Attendance is an essential function of this position.
 
General Responsibilities:
•    This position is responsible for providing daily direct customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m.
•    This position requires ongoing training for the comprehension of Florida certification laws and rules to support applicants and stakeholders by phone and email.
•    This position requires independent work in a fast-paced environment.
 
Specific Responsibilities:
•    Provide and explain information regarding all aspects of the certification process through the Educator Certification Contact Center.
•    Provide certification forms and materials in response to telephone and electronic mail requests from the public.
•    Provide accurate responses to electronic mail and certificate verification requests from the public and government agencies.
•    Provide additional administrative and clerical assistance to the communications unit and BEC personnel liaison as needed.
 
Knowledge, Skills, and Abilities
•    Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
•    General knowledge of the application process.
•    Skills in keyboarding, updating database files, operating imaging system and operating telephone system.
•    Ability to organize work activities and handle challenging situations.
•    Ability to prepare forms for data entry, to communicate effectively and to maintain effective work relationships with others. 
 
Preferred Qualifications:
•    Microsoft Office experience
•    Previous experience working in an office setting
 
Application Notes: Candidate Profile (application) must be complete in its entirety.
•    Work history must be included and entered with the most recent/current listed first.
•    Include supervisor names and phone numbers of all periods of employment.
•    Explain any gaps in employment.
•    Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
•    All documentation is due by the close of the vacancy announcement.
 
Special Requirements: 
•    You are required to provide your Social Security card for the background screening.
 
 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.