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Date: Jun 25, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 194542 

Agency: Department of Law Enforcement


Position Number: 71000489 

Salary:  $30,988.62 

Posting Closing Date: 07/13/2020 


The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Services are delivered by five key areas: Executive Direction and Business Support; Investigations and Forensic Science; Florida Capitol Police; Criminal Justice Information Services; and Criminal Justice Professionalism. Click here for additional information about FDLE.


To promote public safety and strengthen domestic security by providing services in partnership with local, state, and federal criminal justice agencies to prevent, investigate, and solve crimes while protecting Florida citizen’s and visitors.


To be considered as a potential candidate, you must meet the minimum qualifications(s) listed below. Degrees must be from an accredited college or university as recognized by the U.S. Department of Education.


  1. A high school diploma or its equivalent and four years of experience in telecommunications, data processing (excluding data entry), electronics or engineering, two years of which must have been in telecommunications; or
  2. A bachelor's degree from an accredited college or university with a major in one of the computer sciences, management information systems or electronic engineering.
  3. College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required non-telecommunications experience provided such education includes two courses in one of the areas described above.
  4. Vocational/technical training in one of the areas described above can substitute at the rate of 720 classroom hours per year for a maximum of two years of the required non-telecommunications experience. Completion of a vendor supplied program of study of four or more weeks in telecommunications can substitute for one year of the required experience.  


This position will be a member of FDLE’s Office of Information Technology Services (ITS) and will perform technical assistance, support services and training for users of the department’s information systems with emphasis on the PBX telephone system.  Specific responsibilities include: 

  • Processing adds, moves and changes to the PBX telephone and voicemail system;
  • Trouble-shooting issues that impact the normal operation of the PBX telephone system;
  • Delivering training to the users of the PBX telephone and voicemail system;  
  • Configuring and troubleshooting the ACD (Automated Call Distribution) management software suite;
  • Maintaining an inventory of assigned telephone devices to FDLE users;
  • Processing network support requests for criminal justice agencies;
  • Entering service requests for adds, moves and changes for FDLE and criminal justice agencies’ data circuits timely and accurately;
  • Maintaining the network monitoring system for all FDLE devices and CJNET routers;
  • Providing first level support for statewide, wide area, local area, or comparable distributed computer systems networks for use by end-users including the hardware, software and communications components of distributed systems; and  
  • Completing assignments issued by ITS Administration and Network Management staff related to the processing network service requests within the required timeframe.


  • Knowledge of telecommunications principles, equipment, procedures and terminology;
  • Knowledge of voice and data cabling;
  • Knowledge of PBX and voicemail systems;
  • Knowledge of VoIP fundamentals and principles;
  • Knowledge of Network Protocols;
  • Knowledge of the ordering of voice and data circuits to include the use of Communications Service Authorizations.
  • Knowledge of law enforcement telecommunication systems;
  • Knowledge of data processing equipment, terminology and procedures;
  • Skill in the use of telecommunications test equipment;
  • Ability to diagnose and resolve telecommunication problems;
  • Ability to plan, organize and coordinate work assignments;
  • Ability to work independently;
  • Ability to communicate effectively both verbally and in writing; and
  • Ability to establish and maintain effective working relationships with others. 


  • Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:
  • Paid holidays, vacation and sick leave;
  • HMO and PPO health insurance options with premiums starting as low as $50 per month;
  • $25,000 in automatic life insurance coverage;
  • Multiple supplemental insurance options including: dental, vision, disability and more;
  • Pension and investment retirement plan options;
  • Tax deferred medical and child care reimbursement accounts; and
  • State of Florida Tuition Waiver Program. 


You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, and in-person interviews.  You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration. Future vacancies may be filled from this position advertisement.


FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment verifications, drug screen and fingerprinting.  This information will be utilized to make the final hiring decision.


Preference will be given to current FDLE members who have satisfactorily completed their probationary period or served at least one year in their current position. Preference may be given to applicants in the State Personnel System who have satisfactorily completed their probationary period or served at least one year in their current position.


  1. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
  2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee