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Date: May 16, 2018

Location: TAMPA, FL, US, 33612

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 36189 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS LAW ENFORCEMENT CALL TAKER - 76808160

Position Number: 76808160 

Salary:  $12.00 per hour 

Posting Closing Date: 05/22/2018 

Department of Highway Safety and Motor Vehicles

Division of Florida Highway Patrol

Tampa Regional Communications Center


           *Open Competitive Advertisement*


In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$12.00 per hour


Contact Person: Felice Lee, (813) 631-4020, ext. #3


The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include

  • State of Florida 401(a) FICA Alternative Plan - mandatory
  • Workers’ Compensation - mandatory
  • Reemployment Assistance (Unemployment Compensation) - mandatory
  • Participation in certain State Group Insurance benefits (must meet eligibility requirements).
  • Deferred Compensation - voluntary
  • Employee Assistance Program – voluntary

To learn more about DHSMV and why it’s a great place to work, visit our website at:


Description of Job

The Florida Highway Patrol's Orlando Regional Communications Center is recruiting applicants for the OPS Law Enforcement Call Taker position. This position pays $12/hr. and offers a highly flexible work schedule. Members can work up to 40 hours per week. This position is ideal for students or for those seeking supplemental income. 

Job duties include answering emergency and non-emergency phone lines, including 911 transfer and *FHP calls. This position requires prolonged periods of sitting at a desk and utilizing a computer and telephone.


Job Related Requirements:

A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check.


Potential candidates will be required to successfully pass CritiCall (call simulation testing) prior to interview. Those meeting the pre-determined scoring criteria will be invited to interview. Please note, CritiCall scores remain active for a period of 90 days. Applicants who re-apply within the 90 day window will not be eligible to re-take CritiCall. 

In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver's license.


Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.


The selected applicant must be at least 18 years of age; High School diploma or G.E.D. equivalent required.



The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to pre-employment fingerprinting, drug testing, and a background investigation.


The process for selecting applicant(s) for this position could take up to six months.  Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV OPS employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.




The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tampa