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Systems Project Analyst - DBPR/Division of Technology *OPEN COMPETITIVE*

Date: Jan 3, 2019

Location: TAMPA, FL, US, 33602

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 48670 

Agency: Business and Professional Regulations

Working Title: Systems Project Analyst - DBPR/Division of Technology *OPEN COMPETITIVE*

Position Number: 79010063 

Salary:  Hiring Salary: $1,574.93 - $1,651.85 Bi-weekly 

Posting Closing Date: 01/21/2019 


Position Number: 79000497
Hiring Salary: $1,574.93 - $1,651.85 Bi-weekly



Alecia Bist at (850) 717-1002


Minimum Requirements:

  • Bachelor’s degree from an accredited college or university; and
  • Two (2) years of experience providing technology customer service within the last three (3) years.
  • Valid Driver License.
  • Experience as described above can be substituted on a year-for-year basis for the required college education.
  • Completion of a one year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience.

    ***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information.***

    **Preference will be given to applicants who possess CompTIA A+ and CompTIA Network+ Certification.  Must be able to obtain these certifications within one year of employment.

    Note: Successful applicant must pass a Level 2 background screening, including fingerprinting, as a condition of employment.  Salary will be based on the State of Florida minimum pay grade for the position (minimum of range advertised above).  Consideration may also be given to an applicant’s relevant knowledge, skills, abilities and available agency funds.

    Duties & Responsibilities:

  • This is a highly autonomous position providing technology support to field offices in Tampa and surrounding counties area.  The incumbent in this position will spend up to 10% of their time work travelling, and  is responsible for all aspects of Help Desk Field support and management within the defined territory.  Some work may include travel outside of territory as needed.
  • The incumbent in this position resolves Help Desk Tickets; works assigned tickets in the Help Desk ticket system; creates new tickets when necessary to report an issue; assigns created tickets to appropriate resource if known; resolves ticket issues. Remotely connects to users machines if necessary to resolve issued. Travels to client when needed. Researches proposed solutions or modifications to ensure they do not adversely affect the existing environment. Documents issues and sets the status to “resolved” upon completion. Escalates issued to Tier 3 support if needed. Contacts vendors for warranty repair issues.
  • Manages equipment distribution, including receiving equipment, setting up / configuring equipment, setting up / installing pre-configured networking equipment and running cabling for new workstation or network needs.
  • Troubleshoots and configures network and desktop equipment working with Help Desk and Infrastructure managers.
  • Manages telecommunications – data and voice communications (set up and maintain phone system in assigned area).
  • Maintains documentation, including the following: System and Process documentation, Help Desk standard tasks and procedures, support instructions, and Help Desk installations and configuration notes and documentation.
  • Researches proposed solutions or modifications to ensure they do not adversely affect the existing environment.
  • Answers the Help Desk Phones, and troubleshoots issues remotely to achieve first call resolution.
  • Performs other work related duties as required.

    Knowledge, Skills & Abilities:

  • Ability to lift minimum of 50 pounds, climb a ladder and stoop to the floor to install cables.
  • Ability to operate telephone systems and computer systems.
  • Ability to build and maintain computer systems.
  • Ability to terminate and test voice and data lines, build network cables.
  • Ability to work as liaison between customer, vendors and management.
  • Ability to operate network architecture.
  • Ability to Implement/install applications through SCCM.
  • Knowledge and troubleshooting experience with Windows 7, Server 2k3, Exchange 2k7.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to maintain yearly certifications for warranty work.
  • Excellent customer service and communication skills.

    Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

    NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

    Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

    The Florida Department of Business & Professional Regulation is committed

    to increasing recruitment and hiring of individuals with disabilities and

    improving employment outcomes.


    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.


    Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: .

    If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

    The Florida Department of Business & Professional Regulation values the sacrifices
    veterans and their family members have given to our country and supports
    the hiring of returning service members and military spouses.


    If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, Saint Petersburg, Florida 33708.


    We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tampa