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SWITCHBOARD OPERATOR II - 67013678

Date:  Sep 17, 2022
Location: 

GAINESVILLE, FL, US, 32609


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 634223 

Agency: Agency for Persons with Disabilities

Working Title: SWITCHBOARD OPERATOR II - 67013678

Position Number: 67013678 

Salary:  $1,200.00-$1,634.70 bi-weekly 

Posting Closing Date: 10/16/2022 

SWITCHBOARD OPERATOR II

APD TACACHALE

GAINESVILLE, FLORIDA

 

The incumbent holds a position of trust and adheres to the policies and procedures that govern the Agency for Persons with Disabilities and Tacachale to ensure the safety of the residents, employees and visitors of Tacachale.    

Answer incoming calls, connects callers to desired parties, documents resident incident reports, maintains several logs, monitors the fire alarm panel, and notifies officers as necessary.  In emergencies, contacts the appropriate staff, which includes but is not limited to, all on-call staff, Licensed Independent Practitioners, Nurses, Center Monitors, Administrators, Maintenance Employees and the Officer of the Day.

Perform various word processing responsibilities, which can include proofreading documents before they are sent out or updating Tacachale’s phone directory. Conduct other administrative task, including sending facsimiles, and making copies.

Maintains the cleanliness and condition of the immediate area. Perform routine maintenance on switchboard system or contact outside contractor to visit the office to fix the system if necessary.

 

Performs other related duties as required.

 

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of switchboards and phone systems.

Excellent speaking voice, (i.e. good diction, grammar, etc.)

Superb customer service skills

Knowledge of basic office equipment, such as inkjet printers and fax machines

Familiarity of clerical procedures

 

MINIMUM REQUIREMENT(S):

A valid Florida Driver’s License. If initially hired with an out-of-state license the Florida resident must obtain a valid Florida State driver’s license within 30-days of hire. License suspended or revoked for any reason, work permits (Business purpose/ Employment/ Education only license) and some types of restricted license are not acceptable. License that have “Corrective Lenses Restricted,” are acceptable, provided the driver wears the corrective lenses while operating the vehicle.

NOTE:  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

Direct Deposit Program – As a condition of employment, a person appointed to a position in State government is required to participate in the Direct Deposit Program.

Background Screening requirement – It is the policy of the Florida Agency for Persons with Disabilities that candidates being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, Florida Statutes, and if applicable Chapter 408, F.S.

Background screening shall include, but not be limited to: Fingerprinting for State and Federal criminal and juvenile records through the Florida Department of Law Enforcement (FDLE), and Federal Bureau of Investigation (FBI) and may include local criminal records check through local law enforcement agencies.  Also, employees are subject to background re-screening at least every five (5) years.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S.  APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY).  E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

THE STATE OF FLORIDA IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTIVE EMPLOYER AND DOES NOT TOLERATE DISCRIMINATION OR VIOLENCE IN THE WORKPLACE.

 

CANDIDATES REQUIRING A REASONABLE ACCOMMODATION, AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT, MUST NOTIFY THE AGENCY HIRING AUTHORITY AND/OR PEOPLE FIRST SERVICE CENTER (1-877-562-7287).  NOTIFICATIION TO THE HIRING AUTHORITY MUST BE MADE IN ADVANCE TO ALLOW SUFFICIENT TIME TO PROVIDE THE ACCOMMODATION.

 

THE STATE OF FLORIDA IS A DRUG-FREE WORKPLACE.  ALL EMPLOYEES ARE SUBJECT TO REASONABLE SUSPISION DRUG TESTING IN ACCORDANCE WITH SECTION 112.0455, F.S., DRUG-FREE WORKPLACE ACT.

 

ALL CANDIDATES SHOULD COMPLETE THE ON-LINE PROFILE PROCESS.  IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Gainesville