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Date: Dec 7, 2017

Location: FORT MYERS, FL, US, 33916

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 25566 

Agency: Department of Health


Position Number: 64936155 

Salary:  $12.00 Per Hour 

Posting Closing Date: 12/11/2017 

This is an OPS position with the Women, Infant, Children & Nutrition Program within the Florida Department of Health in Lee County. 


The OPS Health Support Technician complies with all WIC and DOH policies, operating procedures and directives, in accordance with OHM 150-24.   This employee is required to have annual assessment for TB, which may include a tuberculin skin test.  This employee is at risk for exposure to blood-borne pathogens.  Employee will be immunized in accordance with State Health

Program Office Immunization Recommendations for Health Care Workers or employee provides proof of immunity for recommended requirements.  Travel to all sites may be involved in the performance of duties.



Collects and records medical data (height, length, weight and hemoglobin levels) of WIC clients in accordance with DHM 150-24.  Transcribes all medical data to the FL-WiSE system.  Completes the Lab/Anthropometric screening with proper measurement conversions for women, infants and children. Reviews client's immunization records and documents information in the Immunization/Blood work screen of the FL-WiSE system in accordance with OHM 150-24 and manuals.  Calibrates anthropometric equipment per DHM 150-24 manual, when needed. Properly maintains bio­ hazardous materials according to FDOH and CHD requirements. Follows FDOH and Lee CHD policies regarding prevention of blood borne pathogen transmission.  Cleans electric breast pumps returned to the site per department policy.



Operates the FL-WiSE computer terminals/scanners/signature pads/card readers/pin pads, interviews participants for demographics, WIC income eligibility and immunizations, issues benefits, special formula and EBT cards. Instructs participants on redemption procedures, rights and obligations, program procedures, vendor/participant concerns. Provides interactive newsletter contact and voter registration compliance.  Responsible for security, inventory storage and accurate completion of special formula, EBT card issuance log and supply orders.  Participates in end of the month inventory. Completes precertification screen for anyone walking in and requesting a WIC appointment. Adheres to all WIC regulations, policies and procedures as set forth in DOH 150-24, and other guides and manuals designated for the position.



Answers telephone to schedule appointments in the FL-Wise System, provide information or forward calls.  Provide information to the public regarding the WIC Program, classes and/or other program events   Provide information on community assistance agencies.  Completes weekly call backs as directed.



Protect, promote and support breastfeeding. Refer client to appropriate site for breastfeeding information, concerns and/or breast pump loan.  Work Breastfeeding Report as directed by supervisor.



Meets deadline for submission of EARs, timesheets, mileage vouchers, and other items requested. Attends staff meetings and in-service training programs.  Participates in on-going nutrition educator activities with local agency. Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log and supply orders. Participates in end of month inventory. Performs related duties as required by supervisor



•   Knowledge of principles, practices and procedures

•   Knowledge of correct spelling, punctuation and grammar usage

•   Knowledge and experience performing anthropometrics.

•   Knowledge of standard business formats and styles for letters & business forms

•   Skill in operating a personal computer

•   Ability to operate general office equipment

•   Ability to follow office procedures and practices

•   Ability to organize and maintain filing systems

•   Ability to handle telephone calls in a courteous and effective manner

•   Ability to plan, organize and coordinate work assignments and communicate effectively both verbally and in writing

•   Ability to establish and maintain effective working relationship with others

•   Ability to understand, interpret and apply applicable rules, regulations, policies and procedures

    Ability to prioritize individual workload

•    Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

     Ability to lift and carry up to 50 pounds as needed

•     Ability to frequently use telephone, computer, copier and small hand tools, i. e: stapler, scissors, etc.

•     Ability to work with occasional loud noises

•     Ability to locate information that is listed alphabetically and numerically

•     Ability to follow instructions

•     Ability to review data for accuracy and completeness

•     Ability to work independently or with minimal supervision

•     Ability to perform mathematical calculations

•     Ability to frequently bend, kneel, reach and sit for long periods of time


Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Incumbent will have access to records containing social security numbers in the performance of job duties.

Valid Florida driver license

Taking Confidential Information Out of the Health Department.  Prior permission must be granted to remove and transport confidential information from the premises of DOH-Lee as defined in the current version of the FL DOH Information Security and Privacy Policy 7   Employee must maintain the minimum required information in their control at all times in a lockable device    Information should be returned to DOH-Lee by the close of same business day   If not feasible, prior permission by the supervisor  must be granted to keep information until the next business day.

Working hours :(A} Varies daily between 8:00am to 5.00 p.m. based on agency  needs. (B) Total hours in workweek 24-29. Incumbent may be required to work additional hours if needed.


OPS – Other Personal Services / Temporary Employment



State of Florida 401(a) FICA Alternative Plan* - mandatory

Workers’ Compensation - mandatory

Reemployment Assistance (Unemployment Compensation) - mandatory

Participation in state group insurance (must meet eligibility requirements, please consult with your servicing HR office for details)

Deferred Compensation - voluntary

Employee Assistance Program - voluntary



Any form of paid leave

Paid holidays

Participation in the Florida Retirement System

Reinstatement rights or retention rights



Sections 110.131, 110.1315 and 216.011(1)(dd), Florida Statutes

Rules 60L-33.005 and 60L-34.001, Florida Administrative Code

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

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