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Date: Dec 6, 2017

Location: SANFORD, FL, US, 32773

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 25482 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64045254

Position Number: 64045254 

Salary:  $903.19 - $993.50 biweekly 

Posting Closing Date: 12/11/2017 






Class Title: Health Support Specialist

Position Number: 64045254

Base Salary: $903.19 - $993.50 biweekly

Location: Seminole County Health Department

       400 W. Airport Blvd

       Sanford, FL 32773


Starting January 1, 2013, tobacco products (use of cigarettes, cigars, pipes, e-cigarettes and smokeless tobacco products) will not be allowed to be consumed on Seminole County Health Department property including buildings (interior and exterior), parking lots, and all vehicles parked in the lots. The incumbent of this position will need to comply with the Tobacco Free policy on any facility, campus, or building that is owned or leased by, or on behalf of, SCHD including: buildings (interior and exterior), walkways, parking lots, public and private vehicles parked in the lots, and any public sidewalks that fall within the SCHD facility boundaries. Any person who violates the Tobacco Free policy may be subject to disciplinary action.


**NOTE: All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application. All questions will be verified and must be documented on your application for it to be considered valid. **


Florida Department of Health is looking for a self-motivated, hardworking individual with excellent administrative and clinical skills to fill a Health Support Specialist position located in Seminole County Health Department.



The incumbent function under the supervision of the Sanford Administrative Assistant (Clerical Supervisor) and is expected to process customers applying for the Special Supplemental Food Program for Women, Infants, and Children (WIC)


Obtains demographic data through telephone interviews with current and potential WIC program participants. Makes appointments for customers utilizing the FL-WISE computer system.  Schedules, reschedules and cancels appointments efficiently and accurately, maintaining confidentiality at all times.  Updates client information in FL-WISE system.  Informs potential new clients of WIC income eligibility guidelines and advises all clients of items they need to bring to their appointment. This position requires excellent customer service and phone skills. Provide callers with information or telephone numbers for various services within or outside of the health department.

Measures height/ length and weight of clients and documents this information in the WIC computer system, FL-WISE, Draw blood samples and performs routing laboratory test to check the client’s hemoglobin and documents the results in FL WISE.

Determines income eligibility of current and potential WIC Program participants based on Federal and State income guidelines and procedures for income documentation.  Inputs income data accurately and completely into FL-WiSE.  Assigns WIC EBT cards to Clients and/or Authorized Rep and issues benefits onto WIC EBT cards.  Makes the appropriate follow-up appointment per Breastfeeding protocol and Nutritionist instructions.  Thoroughly provides second nutrition education contacts to WIC clients after completion of nutrition/breastfeeding modules.

Instructs authorized representative on the co-caretaker/ proxy procedures and certification period(s). Completes and /or updates WIC Program verification of certification/identification (ID/VOC) cards. Instructs participants in redemption process of WIC Program EBT benefits. Notifies participant of their rights and obligation as a WIC Program participant, provides all new clients with “How WIC Works” pamphlet and allowed foods brochure.  Offers the opportunity for Voters Registration to each eligible participant at certification, mid-certification and when address changes enters information into FL WISE and turns in all completed Voter Registration forms to elections worker.

Accurately completes and submits daily employee activity reports (EARs) and People First timesheets by required deadlines.  Ensures that time is recorded accurately and that EARs and timesheets match prior to submitting to supervisor.

Represents DOH-Seminole WIC Program through active participation in outreach activities / community events that will promote increased WIC participation; attends at least one event per year.  Participates in nutrition and breastfeeding education activities and completes all periodic DOH and WIC required training.  Performs other duties, as assigned, to support the mission of the Department.



Knowledge of: general office procedures, practices and organization skills; cultural sensitivity. Skill in: providing professional customer service; effective communication;  Ability to: use online computer system and word processing; do basic math calculations and good language skills; work a flexible schedule as needed; organize and maintain files and records efficiently; follow instructions and review data for accuracy and completeness; function in a busy environment; perform multiple task while maintaining organization of area.


OTHER JOB-RELATED REQUIREMENTS FOR THIS POSITION: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.




This position requires a security background check and/or drug screening and participation in direct deposit. A background screening will be completed on each applicant selected for a position designated as "sensitive" and a drug test will be conducted on each applicant selected for positions designated as "safety sensitive" in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99). Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days. We request that all applications be completed online with People First. No faxed or mailed applications will be accepted by the agency. Applicants will be contacted directly if selected for an interview.

If you have difficulty apply for this position, please contact People First at 877-562-7287 for assistance.




  1. Do you have at least one year of verifiable experience working in a health or social service agency?
  2. Do you have at least two years of verifiable customer service experience?
  3. Do you have verifiable experience working in a WIC office within the last year?
  4. This position requires staff to work Monday thru Friday 8am to 5pm and may be required to adjust their work week to work at least one evening after 5pm a month and attend at least one outreach event on a Saturday per year. Are you willing to do this?
  5. Are you willing to work before, during, and/or beyond normal work hours or days in the event of an emergency? This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural? Emergency duties may also include in-state and/or out-of-state deployment



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando

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