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GOVERNMENT OPERATIONS CONSULTANT II - 64027808

Date:  Jan 20, 2023
Location: 

TALLAHASSEE, FL, US, 32399


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 740621 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64027808

Position Number: 64027808 

Salary:  $38,659.92 - $44,458.91 

Posting Closing Date: 02/03/2023 

OPEN COMPETITIVE

“Previous applicants need not apply.”

Your Specific Responsibilities:

This position is responsible for professional work within the Local Operations Unit of the Bureau of WIC Program Services.  The work requires a high degree of initiative, judgment, accuracy, ability to work independently, and detailed knowledge of the WIC program and the WIC data system/EBT system.  The position is 100% supported by the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) grant and the incumbent is responsible for the following tasks:

 

Manages the preparation, procurement, production/reproduction and distribution of all educational and programmatic materials for the Florida WIC Program.  Coordinates with Purchasing the preparation of any competitive procurement documents to secure a vendor for the printing/distribution of educational and programmatic materials.  Complies with all state and federal rules and regulations governing purchasing and allowable WIC costs.  Functions as contract manager for printed materials purchases that cannot be handled by purchase order. Develops requisitions, approves invoices, coordinates activities with fiscal, purchasing and Bureau staff as necessary.

 

Performs on-going analysis of program data, monitoring reports, training evaluations/test results, and technical assistance calls regarding the FL-WiSE data system or EBT problems to identify common problems or issues of non-compliance with federal or state policies/procedures. Identifies and develops, in coordination with other staff, consistent feedback to WIC staff state-wide to ensure appropriate interpretation of policies and procedures. Collaborates with WIC state and local staff, contract programmers, and other technology personnel to plan, analyze, test, implement, and evaluate the FL-WiSE data system.

 

Develops e-learning modules on identified training needs.  Develops and updates manuals, guides, multi-media materials, printed materials, and training materials in consultation with Bureau staff.

 

Researches, compiles data, writes and edits reports, correspondence, articles and other written materials for the department, division. Ensures the accuracy and quality of work products as well as adherence to policy and format.

 

Identifies areas of customer service needing improvement within the WIC Program through analysis of data and consultation with Bureau and local agency staff.  Recommends training initiatives to address the needs.  Coordinates the development and implementation of statewide customer service training initiatives including developing training programs and drafting written policies, procedures, guidance and training materials as needed.  Evaluates the outcomes of initiatives to determine if the objectives are met and recommends corrective actions or additional training as needed to continue improvement.

 

Provides technical assistance, training and guidance to local WIC agencies, to telephone callers, and other unit or Bureau staff regarding program and administrative policies and procedures.  Responds to and helps resolve complaint call issues. Serves on work teams to solve operational and programmatic issues.

 

Represents the unit/bureau on the Division Rewards and Recognition Committee.

 

Compiles, tracks, and analyzes data related to the costs and usage levels of all WIC educational, programmatic and training materials to project costs/resources for management’s long and short-term planning.  Researches, evaluates and recommends methods or activities that can provide cost savings, improve operational effectiveness or promote efficiencies at the local and state level.

 

Responds to local agency, state office, and community/public requests for printed materials.

 

Maintains and improves professional knowledge and expertise and skills by participating in regular staff meetings and staff development activities, conferences, workshops and meetings.

 

Performs other related duties and responsibilities as required.

 

Required Knowledge, Skills, and Abilities:

Knowledge of:  methods of data collection and analysis; basic management principles and practices; the current science and practice of health education, especially as related to the field of nutrition; graphic and audiovisual production requirements and processes; available educational resources; principles of correct spelling, grammar and punctuation; and WIC program policies and procedures.

 

Skill in:  the use of microcomputer hardware and software applications; public speaking and communicating technical information at appropriate levels to different audiences; and graphic design and layout.

 

Ability to:  understand and apply applicable rules, regulations, policies, and procedures; think critically; compile, organize, analyze and evaluate data; organize data into logical format for presentations, reports, documents and other written and audiovisual materials ;  develop reports, manuals and other printed and audiovisual materials using a multimedia environment and equipment; develop in-service training programs; conduct fact finding research; utilize problem solving techniques; review data for accuracy and completeness; develop objectives, strategies, plans and effectively implement; review and evaluate the effectiveness of plans and programs; analyze processes for improvement of operational practices; plan, organize, prioritize and coordinate work assignments to ensure timely completion of quality, accurate work products;  communicate effectively, verbally and in writing, with emphasis on communicating scientific information at levels of understanding appropriate to different audiences; establish and maintain effective working relationships; and work independently.

 

Qualifications:

A Bachelor’s degree from an accredited college or university and four years of professional experience in program planning, policy development, program implementation and/or program evaluation is preferred.  Experience in monitoring for compliance with programmatic rules and regulations is preferred.  Experience in purchasing procurements, MyFloridaMarketPlace and eQuotes preferred.  Knowledge and experience with WIC or similar public health or public assistance programs is preferred.  Knowledge of the WIC data/EBT system is preferred.

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

Tallahassee, Florida

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

 

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee