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Date:  Nov 11, 2022

DADE CITY, FL, US, 33523

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 699081 

Agency: Economic Opportunity


Position Number: 40044112 

Salary:  $31,957.68 

Posting Closing Date: 11/29/2022 

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.


In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link:


The Work You Will Do:

The Employment Security Representative I (ESR I) is a professional position with the Department of Economic Opportunity (DEO) which promotes employment and training programs alongside of the Workforce Development Board frontline staff. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through person to person daily interaction, via telephone and,  using the CONNECT system to support Reemployment Assistance Claimants.  You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources.  Ensures quality referrals are based on employer defined skill sets and requirements.   You will ensure career seekers understand all services provided by CareerSource Pasco Hernando.  

The Difference You Will Make:

You will be asisting the job seeking community by providing services that are adequately documented in Employ Florida (EF) and ensuring that job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates.  You are responsible for focusing on work demands and customer service in a diverse environment.  DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Dade City is located in the rolling hills of eastern Pasco County, Dade City typifies what many people think of as “old” or “historic” Florida by virtue of its physical features, its pioneer heritage, and the spirit of its residents.  Dade City’s downtown restaurants and unique gift shops are popular attractions for visitors and residents alike. 

  • Within a state having no state income tax for residents of Florida


* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth      

* Highly skilled, professional environment

For a more complete list of benefits, visit


* We care about the success of our employees.

* We care about the success of our clients.

* We are always improving our technology, our tools, our customer’s experiences and ourselves.

* A rewarding experience for reliable, compassionate and professional employees.


Pay: $31,957.68 Yearly


Your Specific Responsibilities:

  • This is a professional position providing counseling/case management services to all customers in a Career Source Center.
  • Interview and assess customers for job readiness through aptitudes, interests, personal characteristics, education and work history.  Provide various services to all customers, including intake and assessment, counseling, job search assistance, referral and placement to include Job Development Contacts.
  • Assist customers in the resource room, including on line job applications, other partners registration and / or enrollment for financial assistance.
  • Use standardized counseling techniques to assist customers in deciding vocational goals and employability plans for entrance into employment.
  • Assist with Job Fairs and In-House Recruitment. In-House Recruitment is the process of assisting employers in the use of the CareerSource Center to recruit, interview and/or train new candidates. The resource staff is responsible to assist the employer as needed. They also ensure that the interested candidates are registered in Employ Florida. Prepare applicants for the employer by assisting with mini registration, resume, on line application and other actions, as needed. 
  • Determine eligibility for and/or participation in special programs and coordinates services with state and local agencies for referrals.
  • Process pending referrals.

Required Knowledge, Skills, and Abilities:

  • Ability to promote and market Career Center 
  • Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
  • Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
  • Ability to work effectively as part of a team;
  • Ability to utilize problem-solving techniques
  • Working knowledge/experience using Microsoft applications;
  • Skilled in group presentations or workshop instruction and/or facilitation;
  • Ability to deal with the public in a tactful, courteous and effective manner
  • Knowledge of the basic principles of counseling and case management;
  • Ability to listen effectively
  • Ability to establish and maintain effective working relationships with others
  • Ability to work independently by planning, organizing and coordinating work assignments


As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records. 


  • Duties and responsibilities of this position must be performed at the official work site of the Department.
  • Ability to travel within the Pasco Hernando county area.


Preferred - Customer service experience

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tampa