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Date:  Nov 29, 2022


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 674382 

Agency: Economic Opportunity

Working Title: 674382 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099121

Position Number: 40099121 

Salary:  $15.70-16.28 hourly 

Posting Closing Date: 12/30/2022 

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.


In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link :


The Work You Will Do:

Taking incoming phone calls; receive and review emails and faxes; opening and routing mail.
The Difference You Will Make:
Assisting the citizens of the State of Florida with their unemployment claims/issues.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:  

Greater Fort Lauderdale and Jacksonville  encompasses Broward County and is a principal city of the Miami metropolitan area. Ft Lauderdale is a popular tourist destination and Yachting Capital of the World.  The city is known for its beaches, bars, nightclubs, and history as a spring break location. Port Everglades is considered the 3rd largest cruise port in the world. 


North East Florida, aka Florida’s First Coast, is the most historical section of the state as it was the first area colonized by Europeans in the United States.  The area beaches located on the Atlantic Ocean are some of the most beautiful and very popular with tourists and locals. The St John’s River, the only one that flows north in the United States, has tributaries throughout most of the counties and flows right through the center of the Greater Jacksonville’s metropolitan area, the 4th largest city of Florida consisting of many businesses and corporations, including a large seaport, JAXPORT, doing import and export business with more than 100 countries.  The Navy has a large presence in the area with three major military bases, Naval Air Station (NAS) and Mayport Naval Station, and the Submarine Station on St Mary’s River. Higher education has a large presence here with University of North Florida, Florida State College, historically black Edward Waters College, Jacksonville University and Flagler College of St Augustine. Fishing, skiing, boating and swimming in the river and creeks are popular with the locals. The Jacksonville area boasts of having the NFL Jaguars and the Jumbo Shrimp minor league baseball team. 


* Retirement plan options, including employer contributions (FYI, please click

* State Group Insurance coverage options+   (health, dental, and vision)

* Highly skilled, professional environment 

* Career Growth                                                                                                           
 +For a more complete list of benefits, visit

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences and ourselves.
  • A rewarding experience for reliable, compassionate and professional employees.


Pay:        ($15.70-16.28 HOURLY -Firm


Your Specific Responsibilities:

  • An Employment Program Specialist in the Reemployment Assistance Office of Appeals is a professional position responsible for analyzing and reviewing reemployment assistance claims.  The Employment Program Specialist also provides customer service to external parties for the Office of Appeals.  The employment Program Specialist is required to be knowledgeable of State and Federal requirements related to the lower and higher authority appeals processes and reemployment assistance claims.  The Employment Program Specialist gathers information, performs research using various case systems and examines, analyzes, and investigates complex claim information to determine the appropriate course of action.  Handles and conducts telephone calls with appeal parties, including telephone calls from claimants, employers, accountants,m attorneys and other parites that are referred to this employee for action.
  • The associate in this position will be responsible for handling various correspondence, researching complex appeal and claim issues and coordinating with different teams to bring resolution to problems.  This associate will handle pre-hearing case review and will be in communication with claimants and employers regarding claim issues to provide a resolution to outstanding actions.  The associate may be asked to lead projects.
  • Provides advice and feedback to management on process related topics and trends and may prepare or complete reports related to work assignments.
  • Performs other related work as required.


Required Knowledge, Skills, and Abilities:

Knowledge of Reemployment Assistance law and rules, court rules, applicable court cases, principles and techniques of effective verbal and written communication. 

Knowledge and understanding of the appeals processing.

Skill and proficiency in using Microsoft Office including creating reports through Excel.



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  

Minimum – High school education with at least six months of work experience.


Preferred - 

One year of completed college courses; or

One year working in an office environment; or

One year customer service experience.


Nearest Major Market:  Fort Lauderdale and Jacksonville



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami