Share this Job

687264 - OPS DEPUTY CLERK - 40099089 1

Date:  Feb 25, 2023


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 687264 

Agency: Economic Opportunity

Working Title: 687264 - OPS DEPUTY CLERK - 40099089 1

Position Number: 40099089 

Salary:  $15.00 

Posting Closing Date: 03/31/2023 


POSITION LOCATION: Jacksonville, FL (relocation benefits are not available for this position)


Multiple Hires


Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link :


The Work You Will Do:

The OPS DEPUTY CLERK is a member of the  RA JACKSONVILLE APPEALS team of the Division of Workforce Services.


Interviews may be held in person, virtually online, or via phone.  

This is not a telework position.


The Difference You Will Make:

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.


How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:   

Jacksonville is the largest city in Florida and offers an inviting mix of cultural and outdoor attractions to enjoy. Found on the banks of St. Johns River in northeastern Florida. Jacksonville, or “Jax”, has plenty to offer both for family activities and those in search of a peaceful escape. It is a perfect destination for professionals, families, and retirees.  Jacksonville has 850 square miles of beaches, paddle the river by kayak or bike and hike Jacksonville’s extensive nature park trails. Discover the city’s vibrant arts and history with a wander through its museums, colorful downtown streets, markets and historical districts. Jacksonville is a world-class arts destination, thriving culinary scene and internationally renowned chefs, convenient proximity to other major cities, and comprehensive schooling opportunities with over 300 schools.



* State Group Insurance coverage options+                                              

   (health, life, dental, vision, and other supplemental options)                            

* Ongoing comprehensive training provided             

* Career Growth                                                                                           

* Highly skilled, professional environment                 


+For a more complete list of benefits, visit

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences and ourselves.
  • A rewarding experience for reliable, compassionate and professional employees.



$15.00 per hour.


Your Specific Responsibilities:

  • Assists with pre-hearing appeal requests by reading, researching, reviewing, and verifying case information and requests, and routing and filing correspondence, documents, and evidence using case system and Microsoft Office Products.
  • Proofreads decisions and orders for completeness and grammatical accuracy and distributes decisions and orders of hearing officers certifying and ensuring the accuracy of the mailing date, and copies are provided to all interested parties of record and to the appropriate agency offices.
  • Corresponds with and advises parties or representative regarding inquiries about the hearing, decision, and appeal process. This requires a thorough knowledge of the rules of procedure governing the reemployment assistance appeal hearing and decision process.
  • Manages inbound calls for Office of Appeals hotline and conducts outbound phone calls to coordinate with parties and witnesses in a timely manner.
  • Assists hearing officer with planning, processing transactions and case preparation by monitoring queues and schedule.
  • Drafts and prepares appeal Notices, Subpoenas, and other appeal correspondence as needed. Handles printing and mailing to ensure timely distribution of appeal correspondence.
  •  Performs other related duties as required.


Required Knowledge, Skills, and Abilities:

  • Excellent interpersonal and writing skills
  • Excellent Customer Service skills
  • Document management skills
  • Organized and strong research skills
  • Strong computer software and web applications skills
  • Ability to work under pressure and meet deadlines
  • Ability to work independently and as part of a team
  • Knowledge of general office procedures, including answering phones, sorting and handling mail, use of fax and postage machines, copiers, printers, and computers



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  



  • Duties and responsibilities of this position must be performed at the official work site of the Department.



  • At least 1 year of legal, secretarial, or clerical work experience
  • College education from an accredited institution can substitute for non-legal work experience.


  • Work as a legal secretary, legal assistant, or paralegal, or working with administrative hearings or as a judicial clerk.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville