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Date: Dec 5, 2017

Location: ORLANDO, FL, US, 32801

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 23449 

Agency: Office of the Attorney General


Position Number: 41900070 

Salary:  $12.00 - $15.00 hourly 

Posting Closing Date: 12/14/2017 

This is an OPS position, paid on an hourly basis with benefits for those working 30 hours or more.


INTRODUCTORY STATEMENT:  The Office of the Attorney General, Department of Legal Affairs (OAG) is a pre-eminent, constitutional office, which serves as the chief lawyer to all state agencies and provides legal protections for Floridians against fraud and through the enforcement of the state’s laws. The OAG, is a cabinet agency in the executive branch of Florida state government.


IMPORTANT NOTICE:  To be considered for the position all applicants must:

Submit a complete and accurate application profile necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your application (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained.  Applicants who do not provide all information necessary to qualify, will not be considered for this position.

Verify that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume.  Applicants who do not respond to the qualifying questions will not be considered for this position.

The elements of the selection process may include a skill assessment exercise. 

Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.  

OAG employees are paid biweekly.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.



A bachelor's degree from an accredited college or university and one year of experience in law enforcement, investigative work, human relations, regulatory inspections, social work, personnel, education, counseling, affirmative action (AA), equal employment opportunity (EEO), claims adjusting, accounting, auditing, real estate, mortgage banking, resource protection, land appraisal work, land use planning or consulting, land acquisition, one of the physical or natural sciences, or in working in the juvenile or adult criminal justice system.
Experience as described above can substitute on a year-for-year basis for the required college education.


JOB SUMMARY:  This position is in the Consumer Protection Division.  This is an OPS position, paid on an hourly basis with benefits for those working 30 hours or more.  Paid leave is not offered for OPS positions. This position will support investigations related to military and veteran communities.

This position requires the ability to work independently with limited supervision.  The applicant should be able to appropriately handle routine administrative tasks on a daily basis (i.e. time tracking, document organization, calendaring, and word processing).  A successful applicant must be able to implement directions and meet all deadlines.  Strong organizational skills, communication (both verbal and written) skills, and computer skills are essential.

This position provides investigative support and assistance to the investigative staff including, but not limited to, the following skills:

-  Ability to review and evaluate consumer complaints to determine if a violation of Florida law exists.

-  Proficiency in analyzing financial statements, including financial and/or statistical data; and ability to create reports based on information analyzed for use in civil or administrative proceedings.

-  Strong computer knowledge and proficiency in Microsoft Word, Excel, and Adobe Professional.  Applicants must also possess experience with Internet-based investigations; research and analysis, including locating individuals, checking backgrounds of corporations, tracking telephone numbers, and IP addresses; and conducting open source investigations.  Experience with Lotus Notes is preferred.



  1. Gather complaints via the internet and Attorney General databases.
  2. Maintain communication and relationships with other consumer reporting agencies and companies to stay current regarding complaints that have been filed with these outside sources.
  3. Compile summary reports and spreadsheets concerning complainant information, summary of main issues, amount of loss, and any other information that may be important to possible investigations.
  4. Assist Investigators in analyzing active cases, and help ensure that exhibits are correctly identified and are analyzed for relevance to the case.
  5. Assist with civil enforcement actions; and prepare reports of findings with preparation of evidentiary and litigation documents.
  6. Create memoranda for case files after analyzing data.  Ensure memoranda are prepared accurately, indicating source and authority of data included.
  7. Analyze bank records at the direction of investigators, compile excel spreadsheets detailing transactions for further analysis, and provide preliminary analysis of findings to Investigators.
  8. Ensure that reports, memoranda, and other written materials are timely submitted to the supervisor for approval.
  9. Analyze newspapers, magazines, government publication, and other periodicals on a regular basis in order to locate potential investigations and initiate new cases.
  10. Communicate with victims, witnesses, defendants, attorneys, corporate personnel, law enforcement investigators, or any other persons who may have information concerning ongoing investigations.
  11. Participate in settlement negotiations as needed.
  12. Answer basic consumer questions and provide updates to consumers who inquire about whether affidavits or records have been received, or general case status inquiries.
  13. Assist Administrative staff with their administrative duties as needed.


VETERAN RECRUITMENT STATEMENT:   The OAG values the service provided by veterans and their families and supports the hiring of returning service members and military spouses.  Applicants eligible for veterans' preference will receive preference in employment and are encouraged to apply, pursuant to chapter 295, Florida statutes.  However, applicants claiming veterans' preference must attach supporting documentation with each application submission that includes character of service (for example, dd form214 member copy #4) along with any other documentation as required by rule 55a-7, Florida administrative code.  All documentation is due by the closing date of the vacancy announcement.  For information on the supporting documentation required, click here .  If you have trouble attaching the documentation, contact our HR office at 850-414-3900.


PERSONS WITH DISABILITY/ADA STATEMENT:   The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287.  If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide the accommodation.


CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE:   All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S.  The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.  

We hire only U.S. citizens and those lawfully authorized to work in the U.S.


E-VERIFY STATEMENT:   The Office of the Attorney General participates in the u.s. government’s employment eligibility verification program (e-verify).  E-verify is a program that electronically confirms an employee’s eligibility to work in the united states after completion of the employment eligibility verification form (i-9).


REMINDERS:   Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS.  For more information, please visit the SSS website at: https: //

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Orlando