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OFFICE AUTOMATION SPECIALIST II - 50000888

Date: Nov 8, 2021

Location: LARGO, FL, US, 33778

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 431602 

Agency: Veterans Affairs

Working Title: OFFICE AUTOMATION SPECIALIST II - 50000888

Position Number: 50000888 

Salary:  $27,926.08 - $35,500.00 

Posting Closing Date: 11/30/2021 

Requisition #431602  

 

OFFICE AUTOMATION SPECIALIST II – IT HELPDESK SUPPORT

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

Mary Grizzle State Office Building; Headquarters

Largo, Pinellas County

The Starting Salary will fall within the range of $27,926.08 - $35,500.00 based on experience.

Paid Bi-Weekly

The Florida Department of Veterans’ Affairs (FDVA) seeks to hire talented and dedicated individuals who share our commitment to excellence. The incumbent in this position serves as the Office Automation Specialist II for the Agency.

 

Excellent retirement package and optional deferred compensation plan.  Health, vision, dental, ‎disability, and other supplemental insurance available at reasonable premium rates.  Paid vacation and ‎sick leave. Nine (9) paid holidays and personal day.  Tuition waiver available for State Universities and ‎Community Colleges (up to 6 credits per semester).‎

Other vacant positions ‎may be filled from this advertisement within six (6) months of the closing ‎date.‎ 

Supporting education credentials must be provided.

Responses to qualifying questions must be verifiable and clearly supported in your State of Florida Employment Application.

MINIMUM REQUIREMENTS:

  • Valid Driver's License.
  • Ability and willingness to lift up to 50 pounds, if needed.
  • Ability and willingness to travel within the State of Florida, approximately 30 percent of the time.‎
  • Ability and willingness to work overtime as needed, with prior approval.‎
  • Successful completion of a Level 2 Criminal Background Screening & Due Diligence Process.

PREFERRED QUALIFICATIONS:

  • Experience in Information Technology support and services in a Microsoft environment.‎
  • Experience providing Customer Service and Support.‎
  • Knowledge or experience with networked equipment.‎
  • Knowledge or experience with procurement of office automation equipment and related software.
  • A+ or higher technical certification.‎

POSITION DESCRIPTION:

This is a Tier 1 Help Desk position providing technical assistance to computer system users.  The incumbent will be assisting in maintaining Dell Computers running Windows 10 and network accounts in a Microsoft Windows Server 2016, Active Directory environment.  The Incumbent answers questions or resolves computer problems for clients in person, via telephone, or from remote locations in the use of computer hardware and software, including printing, installation, office productivity software, electronic mail, and operating systems. The Incumbent will administer IT purchasing process and maintain software licensing inventory.   

  • Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations.
  • Requisitions computer automation and related equipment and maintains computer inventory controls.
  • Supports the installation of office automation equipment to regional offices and facilities.
  • Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic data.
  • Maintain accounts, network rights, and access to systems and equipment utilizing Active Directory
  • Provide customers with courtesy and respect while working towards resolution to their issue or request.
  • Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
  • Refers major hardware or software problems or defective products to vendors or technicians for service.
  • Maintains accurate and detailed record, through help desk software, of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Uses continuing education techniques to maintain knowledge of hardware and software.
  • Collaborates with workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
  • Works cooperatively as a team player and maintains a good attitude that is conducive to the goal of the team.   Assists other Help Desk members upon request.
  • Other duties as necessary to fulfill expanding and changing roles/responsibilities of this strategic position. 

 

This is position is in the Career Service System.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tampa