ELIGIBILITY SPECIALIST II - 60025719

Requisition No: 865322 

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60025719

 Pay Plan: Career Service

Position Number: 60025719 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 11/17/2025 

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 INTERNAL AGENCY PROMOTIONAL OPPORTUNITY

OPEN TO CURRENT DCF EMPLOYEES ONLY

OCCUPATION PROFILE 

 JOB FAMILY: COMMUNITY AND SOCIAL SERVICES 

 OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK 

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER  

21-1099  

 Eligibility Specialist II -  Central Region Hearings Unit. 

 
Job Description    
The primary function of the Economic Self-Sufficiency Specialist II includes but is not limited to: reviews and approves case work processed for eligibility of various public assistance programs; prepares evidence packets needing a higher level of policy and reviews cases for client hearing preparation. Presents case evidence to the Office of Administrative Hearings. Coaches and mentors staff.

Knowledge, Skills, and Abilities

• Value professionalism and customer service – able to conduct evidence hearings with the Office of Administrative Hearings in a professional manner; maintain high professional standards and remain calm and courteous when dealing with customers.
• Possess strong communication and active listening skills – able to express ideas and facts clearly and be able to convey complex or detailed information to customers with varying levels of understanding of the hearings process.
• Value attention to detail, organization and prioritization – be thorough in accomplishing tasks and be able to plan and organize time and resources effectively to meet deadlines and statutory requirements.
• Possess discretion and integrity – able to handle sensitive information and maintain confidentiality.
• The ability to proficiently operate various technology applications, such as Microsoft Office and Excel, and possess the ability to learn new software.

Preferred Qualifications
Preference will also be given to applicants who have experience:

• Experience analyzing and interpreting information from different sources to make decisions and draw conclusions on various eligibility programs. Additional preference will be given to those with extensive experience analyzing and interpreting policy.
• Experience preparing evidence packets.
• Experience creating and maintaining case files/a document filing system.
• Experience in customer service dealing with customer questions or complaints.

Job Related Requirements

• 2 Years experience as an Eligibility Specialist I.
• Strong knowledge of ESS Policy.
• Must have a valid driver’s license. 
• Abilty to work in a fast-paced environment.
• Ability to present in front of small groups.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.