RESEARCH AND TRAINING SPECIALIST - 60075162
Requisition No: 845705
Agency: Children and Families
Working Title: RESEARCH AND TRAINING SPECIALIST - 60075162
Pay Plan: Career Service
Position Number: 60075162
Salary: $44,060.11-$93,415.51
Posting Closing Date: 02/06/2025
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Florida Department of Children & Families – Office of Child and Family Well Being
THIS POSITION CAN BE LOCATED ANYWHERE WITHIN THE STATE OF FLORIDA – REPORTS TO HQ
TRAVEL WILL BE REQUIRED
Pay will be in accordance with DCF salary policy
This position exists to monitor, report, test and carry out the Departments Plan for the Florida CCWIS solution. This position will participate in testing efforts for all aspects of the project and work closely with OITS to determine and evaluate priority as it relates to user tickets on the solution and work with the field to gather necessary supportive documentation occurs on bug that is listed requires clarity or needs additional information. There is a significant amount of end user support and teamwork involved in this process.
Specific Duties and Responsibilities include:
- Participate in regular CCWIS meetings to determine what portions of CCWIS are ready for curriculum development
- Maintain contact with the project manager and project leads.
- Gathering feedback to determine the best learning solution to be developed
- Work with CCWIS team and SMEs to develop a training solution with varying platforms
- Ensure the curriculum aligns with Florida Statute, Florida Administrative Code, and Department CFOP
- Creation of an eveluation process to gather feedback around user acceptance and understanding
- Clear and frequent communication with Department leadership, CBC Leadership, and CCWIS stakeholders and team
- Implement CCWIS training
- Monitor and report CCWIS training compliance
- Create and deploy FAQs and learner resources as needs are identified
- Create a communication flow to ensure questions and concerns from the users are captured
- Assist in operational change management activities to ensure user adaptation
- Other duties as needed
Knowledge, Skills, and Abilities:
- Knowledge of Florida Safe Families Network (FSFN) and case workflow in FSFN.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
- Ability to organize data into logical format for presentation in reports, documents, and other written materials.
- Ability to conduct fact-finding research.
- Ability to utilize problem-solving techniques.
- Ability to work independently.
- Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
- Ability to plan, organize and develop learning solutions.
- Ability to communicate effectively.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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Nearest Major Market: Tallahassee