SECRETARY SPECIALIST - 48006732

Communicating With   Other Workers

Providing   information to supervisors, fellow workers, and subordinates. This   information can be exchanged face-to-face, in writing, or via   telephone/electronic transfer.

Communicating With   Persons Outside Of the Organization

Communicating with   persons outside the organization, representing the organization to customers,   the public, government, and other external sources. This information can be   exchanged face-to-face, in writing, or via telephone/electronic transfer.

Interacting With   Computers

Controlling   computer functions by using programs, setting up functions, writing software,   or otherwise communicating with computer systems.

Establishing and   Maintaining Relationships

Developing   constructive and cooperative working relationships with others.

Processing   Information

Compiling, coding,   categorizing, calculating, tabulating, auditing, verifying, or processing   information or data.

Getting Information   Needed to do the Job

Observing,   receiving, and otherwise obtaining information from all relevant sources.

Performing   for/Working With Public

Performing for   people or dealing directly with the public, including serving persons in   restaurants and stores, and receiving clients or guests.

Performing   Administrative Activities

Approving requests,   handling paperwork, and performing day-to-day administrative tasks.

Documenting/Recording   Information

Entering,   transcribing, recording, storing, or maintaining information in either   written form or by electronic/magnetic recording.

Evaluating   Information Against Standards

Evaluating   information against a set of standards and verifying that it is correct.

Active Listening

Listening to what   other people are saying and asking questions as appropriate 

Coordination

Adjusting actions   in relation to others' actions 

Writing

Communicating   effectively with others in writing as indicated by the needs of the   audience 

Reading   Comprehension

Understanding   written sentences and paragraphs in work related documents 

Information   Organization

Finding ways to   structure or classify multiple pieces of information 

Service Orientation

Actively looking   for ways to help people 

Speaking

Talking to others   to effectively convey information 

Time Management

Managing one's own   time and the time of others 

Clerical

Knowledge of   administrative and clerical procedures and systems 

English Language

Knowledge of the   structure and content of the English language including the meaning and   spelling of words, rules of composition, and grammar 

Computer

Knowledge of   computer software including applications 

Telecommunications

Knowledge of   transmission, broadcasting, switching, control, and operation of   telecommunications systems 

Customer and   Personal Service

Knowledge of   principles and processes for providing customer and personal services   including needs assessment techniques, quality service standards, alternative   delivery systems, and customer satisfaction evaluation techniques