SENIOR CLERK - 64082220

Internal Agency Opportunity

 Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

This position serves as Senior Clerk for the Florida Department of Health in Suwannee County and is directly supervised by the Business Manager.  Responsible for securing the designated information set for the purpose of protecting confidentiality, data integrity and appropriate access, for all information, both confidential and public record, which is stored in hard copy or electronic formats. This position has been delegated back-up custodian for the front desk/reception area and medical records. Duties and responsibilities include:   

Receives and greets all clients/visitors and routes them to appropriate staff or location and answers routine questions.  Answers a multi-line telephone system and directs calls appropriately. Schedules medical and dental appointments and make appointment reminder calls to clients prior to appointment. Maintains HMS clinic schedules as needed by canceling/modifying clinic schedules in HMS.  Maintains provider calendar with clinic changes on shared site.

Responsible for client demographic/financial updated in HMS with all updated forms attached in EHR (Electronic Health Record).  Verifies clients’ financial eligibility including insurance is verified prior to each visit.  Reviews entered billing services for accuracy and bills services to appropriate billing source. Collects fees from clients and informs them of outstanding balances at time of service and balances cash drawer daily.

Serves as Deputy Registrar for Suwannee County in accordance with F.S. in issuing Birth and Death Certificates. Participates in Vital Statistics conference calls.  Responsible for maintaining information in accordance with state and federal status, rules, and regulations and DOH Policies, Protocols and Procedures.

Runs and distributes organization statements monthly. Monitors aged billing receivables. Responsible to pull EFT (Electronic Funds Transfer) from Florida PALM daily and follow disbursement procedure; Scan payments to billing consortium, once processed submit EFT coding sheets to fiscal.

Responsible for scanning medical-dental records into the Electronic Health Records (EHR). Maintains an inventory of communal office and janitorial supplies, reordering when needed in MFMP.

Prepares and sends Medical/Dental records in response to records releases received. Matches records received from other providers to DOH-Suwannee records and directs them to the appropriate provider for review and scans in EHR. Receives and acts upon subpoenas for medical records by notifying DOH Attorney and acting upon their direction for responding to subpoenas. Identifies aged/duplicate medical records and prepares records for destruction by policy and procedure.

Performs all other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of Microsoft Office products, Word, Excel, basic arithmetic, and basic filing practices. Ability to work independently, plan, organize and coordinate work assignments. Ability to communicate effectively and to maintain effective working relationships with others. Ability to post, balance and reconcile records, review fiscal data for accuracy and completeness. Knowledge of accounting practices, and methods of data collection. Ability to operate basic office equipment; computer, scanner, copy machine, fax machine, calculator, postage machine, and other related office equipment.

Qualifications:

Current DOH employee

Minimum of 2 years Microsoft Office Experience

Experience working with electronic medical records.

Current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. 

Willing to work before, during and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross Shelter, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural. 

This position is a full-time, in-office position.  

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Suwannee County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.