SENIOR MANAGEMENT ANALYST SUPV - SES - 60068915

Requisition No: 886701 

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60068915

 Pay Plan: SES

Position Number: 60068915 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 11/19/2026 

Total Compensation Estimator Tool

Senior Management Analyst Supervisor - SES
Department of Children and Families
Central Region ESS Program Office

Circuit 5, 9, 10 and 18

INTERNAL POSITION ONLY!!

This position will serve as the manager of the Central Region's Policy, Quality Control and Quality Assurance.

This position is a full time in office position with no option to telecommute. The manager will be responsible for travel throughout the Region on a regular basis.

This is a highly responsible position responsible for the Office of Economic Self Sufficiency Regional Program Office requirement related to program planning, training, delivery, and operational support. The primary responsibilities of the Senior Management Analyst Supervisor include recruitment and staffing, Quality Assurance, Policy and Training and Staff Development for the for the Office of Economic Self-Sufficiency Regional Program.

Will be coordinating and leading regional and statewide process improvement workgroups to standardize ESS processes and will lead data analysis initiatives to evaluate success of new and updated program processes and initiatives.

Required Knowledge, Skills, and Abilities:

• Ability to apply basic management principles.
• Ability to manage a diverse group of staff across the Region.
• Minimum of 10 years’ experience in the Access program
• Minimum of 5 years leading Special Projects or Teams

 Preferred experience:

• Completion of Sterling Examiner training
• Certification in a data analysis program; Yellow, Green, Blue belt, etc.
• Project Management Professional
• Certified Public Manager (CPM)
• Experience developing and facilitating training.
• Certified Facilitator

Responsibilities:

POLICY:

Leads and coordinates policy interpretations, awareness initiatives, and technical support for the Central Region Economic-Self Sufficiency program. Acts as the ESS program liaison with internal and external entities, including but not limited to: Legal, Family Safety, Substance Abuse and Mental Health, Refugee Services, Agency for Health Care Administration, Department of Economic Opportunity, Department of Revenue and providers. The programs it will supervise policy on Food Assistance, Temporary Cash Assistance, Refugee Assistance Program, Refugee Medical Assistance, Family-Related Medicaid, Relative Caregiver, Child in Care, SSI-Related Medicaid, Medicare Savings Program benefits, Optional State Supplementation (OSS) program. Will guide staff on the OBBBA policy and the changes made according to the Big Beautiful Bill. Conducts confidential and/or special reviews and leads to change management initiatives for the program. Assists with staff development, training, SNAP and Medicaid Quality Control and quality assurance, and operational support.

QUALITY ASSURANCE and QUALITY CONTROL:

Coordinates, completes, and disseminates information related to case processing actions both Regionally and Statewide. Coordinates, plans, and prepares data analysis for use at Operations Meetings and to improve the level of service to customers. Provides direct support for Operations via a designated Out-Posted Specialist. Assists with staff development, policy interpretation and dissemination, and recruitment. Coordinates, plans, and conducts in-service training and Mini training for newly hired Economic Self-Sufficiency Specialists through the region. Coordinates programmatic in-service and community training requests with policy and community partnership liaisons and ensure thorough evaluation of training. Conducts and facilitates regional training initiatives. Analyses error findings found by SNAP Quality Control & Medicaid Quality Control to implement strategies that can correct and reinforce the accurate policies and procedures to follow in conducting eligibility for these programs.

SUPERVISION:

Provides direct supervision to Senior Human Services Program Specialists whose main duty is to provide accurate policy clearances and guidance to workers, senior workers, supervisors and leaders in the ESS operational units. Hire and trains staff, supervise and evaluate staff performance to assure the opportunity of meeting their fullest performance potential. Develops programmatic operating procedures, disseminates information, and provides overall leadership to subordinate staff.  Participates in periodic supervisory conferences, staff meetings, workshops, conferences, and training.

COMMUNICATION:

Establishes and maintains effective working relationships with upper-level managers, operations staff, direct reports, peers, community service partners and organizations in the service area. Provides support and participates in committees, work groups, and community activities as directed. Works with community and other external and internal resources to support the Office of Economic Self Sufficiency program. Represents the Region on community and agency committees. Meets with community agencies and representatives to identify issues and ensure coordination and communication between agencies.

TRAINING:

Coordinates programmatic in-service and community training requests coordinating with the training unit to ensure effectiveness and accuracy of the training and materials used. Conducts and facilitates regional training initiatives related to new policies, policy changes, procedural changes, quality assurance, quality control and data analysis.

Performs other related duties as directed.

General Knowledge, Skills, and Abilities:

Knowledge of basic management principles and practices; methods of data collection and analysis. Ability to supervise people; manage a consultative program designed to ensure the resolution of managerial and operational problems; determine work priorities, assign work and ensure proper completion of work assignments; communicate effectively; establish and maintain effective working relationships with others; assess budgetary needs; formulate policies and procedures; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; organize data into logical format for presentation in reports, documents and other materials; collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices; conduct fact-finding research; work independently; solve problems and make decisions.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.