DISTRIBUTED COMPUTER SYSTEMS ANALYST-SES - 72003423

Requisition No: 844229 

Agency: Division of Administrative Hearings

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST-SES - 72003423

 Pay Plan: SES

Position Number: 72003423 

Salary:  $50,000-$61,000 

Posting Closing Date: 06/13/2025 

Total Compensation Estimator Tool

Distributed Computer Systems Analyst - SES - 72003423

This advertisement is for a Select Exempt Service (SES) position located in a Division of Administrative Hearings office in Central Florida.

Contact Person:  Scott Rioux (850) 488-9675

Salary: $50,000-$61,000 Annually (Annual salary may be negotiable based on experience)

Total Annual Compensation Package Estimate: $72,528.00
•    Salary $50,000.00
•    Insurance $9,724.00
•    Retirement $4,150.00
•    Leave and Holidays $8,654.00    

Please Note:  This estimate is based on the Select Exempt Service Pay Plan, a Single Insurance Plan, and 0-5 years of Service with the State of Florida. For a personalized estimate of your total compensation package, use the State of Florida Total Compensation Estimator: https://compcalculator.myflorida.com/

BENEFITS:
•    Exceptional health, dental, and vision.
•    Tuition reimbursement.
•    Excellent retirement benefits program.
•    Generous vacation program with paid holidays
•    40-hour work week with weekends off.
•    Tax deferred employee investment plan.
•    Job stability in an enriching and engaging work environment.

DESCRIPTION:
The Division of Administrative Hearings (DOAH) is seeking a dedicated Distributed Computer Analyst to join our team. The role involves troubleshooting and maintaining computer systems, phone systems, and other office technology. This position provides technical support to judges, mediators, and staff across DOAH offices in the Central Florida region. The ideal candidate is customer-service oriented, a strong problem solver, and comfortable traveling within the state to provide on-site support as needed.

RESPONSIBILITIES:
•    Provide help desk support for judges, mediators, and staff, resolving technical issues promptly.
•    Troubleshoot and maintain computer hardware, software, and peripheral devices.
•    Install, configure, and update computer systems, software, and hardware.
•    Maintain and support computer systems, local file servers, and VoIP phone systems at different district offices.
•    Provide desktop application support in a Windows environment.
•    Train users on basic technical processes and software usage as needed.
•    Collaborate with other IT team members to identify and resolve complex technical problems.
•    Travel to DOAH offices statewide to provide on-site technical support as required.

KNOWLEDGE, SKILLS & ABILITIES:
•    Knowledge of distributed processing operations, procedures, and equipment.
•    Knowledge of problem-solving techniques.
•    Knowledge of computer hardware and software.
•    Knowledge of the principles, practices and techniques of computer programming and/or computer systems analysis.
•    Knowledge of data security measures
•    Ability to process information logically and solve problems.
•    Ability to develop training programs related to distributed processing operations and procedures. 
•    Ability to monitor and resolve problems with distributed computer systems components.
•    Ability to identify and define user task needs. Ability to communicate effectively.
•    Ability to establish and maintain effective working relationships with others.
•    Ability to plan, organize and coordinate work assignments. 
•    Ability to write technical data processing reports.
•    Ability to use project management techniques to manage assigned projects.
•    Ability to assess policies and procedures and make recommendations for change.

REQUIRED QUALIFICATIONS:
•    Must possess a high school diploma or the equivalent.

PREFERRED QUALIFICATIONS:
•    Experience working in an Information Technology Support environment.
•    Experience in customer call documentation and tracking system/ticketing system.
•    Experience supporting VoIP products.
•    College or trade school education in Information Technology field.
•    Experience in supporting Windows 10 or newer Windows operating systems & compatible applications.
•    Experience in support of MS Office 365 applications.
•    Experience managing mobile devices in a mobile device management environment.
•    Experience using remote control applications.

Successful completion of Level 2 background screening is required for all positions with the Division of Administrative Hearings.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the interview and/or during reference checks.

If you are interested in this position and meet the above indicated qualifications and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287.

People First (myflorida.com)

Applications will be accepted until the position is filled   .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.