PROGRAM ADMINISTRATOR - SES - 60075077

Working Title: Program Administrator 

OCCUPATIONAL PROFILE 

Job Family: Community and Social Services 

Occupational Group: Counseling and Social Work 

Job Category: General 

OCCUPATION: Community and Social Services Specialist, All Other 

Certifications: Child Protection Certification-REQUIRED 

Duties and Responsibilities -  

This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as; hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). 

Formulating administrative policies and procedures within an eight-county Subcircuit area to ensure organizational achievement and compliance with departmental and region mandates. 

Establishing and achieving programmatic and managerial goals and objectives for the SubCircuit. 

Planning for the development and delivery of services to clients within the SubCircuit in accordance with departmental goals relating to services to clients and promoting client independence. 

Developing and implementing corrective action plans for all management and programmatic areas that are out of compliance with standards. 

Developing and maintaining effective working relationships with a broad array of positions, organizations, and groups with an interest, relationship, and/or involvement in departmental activities and affairs. This includes working with contracted providers, local judges, school systems staff, law enforcement, Department of Children and Families’ staff, legislators and local elected officials. 

Measuring program performance against the appropriate standards in concert with the Circuit Program offices. Maintaining an ongoing management review process for the SubCircuit and assessing the performance of all Department of Children and Families’ staff and contract agencies to assure optimal field performance. 

Resolving client complaints directly or in cooperation with SubCircuit staff and the Circuit Client Relations office. 

Knowledge, skills and abilities, including utilization of equipment, required for the position: Judgment and Decision Making: Weighing the relative costs and benefits of a potential action. Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches. Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.  

Speaking: Talking to others to effectively convey information.  

Writing: Communicating effectively with others in writing as indicated by the needs of the audience. 

 Coordination: Adjusting actions in relation to others' actions.  

Active Listening: Listening to what other people are saying and asking questions as appropriate.  

Information Gathering: Knowing how to find information and identifying essential information.  

Problem Identification: Identifying the nature of problems.  

Systems Evaluation: Looking at many indicators of system performance, taking into account their accuracy.  

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.  

Idea Evaluation: Evaluating the likely success of an idea in relation to the demands of the situation.  

Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods. Law, Government and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.  

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.  

Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.  

Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media. 

 Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.  

Psychology: Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders