HUMAN SERVICES PROGRAM SUPV I - SES - 64049893

Requisition No: 865658 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SUPV I - SES - 64049893

 Pay Plan: SES

Position Number: 64049893 

Salary:  57,000.00 -67,000.00 

Posting Closing Date: 12/12/2025 

Total Compensation Estimator Tool

Job posting category: Open Competitive

Your Specific Responsibilities:

The incumbent, a Human Services Program Supv I - SES employee of the Florida Department of Health in DeSoto County (DOH-DeSoto), represents the agency and its mission and values.  The incumbent is part of the organization and is expected to promote cooperation, courtesy, and teamwork in a diverse environment.  Employee abides by State/Federal laws governing confidential and public information. This position is under the direct supervision of the Administrator. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

The incumbent is responsible for, but not limited to:

Program Administrative

This position serves as the program lead for the Ryan White Lead Agency. This position oversees the DeSoto County Health Departments medical case management services within the HIV/AIDS Program. Job duties include:

• Serves as a RW Part B resource to medical case managers in Area 8 (Sarasota, Charlotte, Lee, Hendry, Glades, Collier and DeSoto)
• Supervises the DeSoto Human Services Program Analysts in the performance of medical case management and directs supportive case management services including eligibility
• Assists with preparation of weekly, monthly, quarterly and yearly program reports as required by the State and /or the Lead Agency, within the prescribed time frames.  Monitors reports for accuracy and timeliness.
• The incumbent will design, develop, implement and manage the Quality Assurance/Quality Improvement program, including assisting with the establishment of performance measures and benchmarks, current performance and trends, objective selection methodology for testing performance, performance improvement initiatives, and reporting methodology.  Design, develop, implement and manage a program for evaluating providers in the community and the quality of volunteer care provided to citizens. Work cooperatively to ensure quality of care and service delivery.
• Provide technical assistance for performance improvement initiatives and act as a Quality Improvement subject matter expert.  Work with staff to measure the quality of services, compliance with protocols, and program performance at regular intervals.   Compile and present a quarterly review of performance improvement initiatives, key indicators, and other results (i.e. a balanced score card) to organizations regarding Part B.
• Lead facilitate and/or advise performance improvement teams. Coordinate and assist with site visits from the Florida Department of Health program offices and other entities.
• Monitoring and update of a comprehensive plan in conjunction with the Bureau of HIV/AIDS timeline for needs assessment updates and comprehensive plan revisions. This line item also includes implementation, monitoring and adjustments to the service delivery system (new model), monitoring and participation in the local area planning group plan development and implementation, facilitation of planning activities including integration with prevention, customer satisfaction surveys, needs assessments along with data collection, analysis and reporting
• Serves as the administrator for Area 8 CAREWare as the local Area 8 representative.  Actions opportunities for improvement with core measures for programmatic quality with agencies, program supervisors and Medical Case Managers.

Statewide Initiatives

• Serves as the Area 8 Statewide DOH Primary representative on the Florida Comprehensive Planning Network (FCPN) participating on the Quality Management, Medication Access, Coordination of Efforts and Bylaws Committees. Serves as primary contact and curriculum advisor for Area Education and Training Center (AHEC) for Area 8 trainings and the chair of the annual conference. 

Core Medical Services/Medical Case Management

Performs HIV/AIDS services for patients/clients of the DOH-DeSoto as a Medical Case Manager for Ryan White Part B.  Is responsible for client centered services that link clients to health care to promote timely and coordinated access and continuity.  Key activities include assessment, comprehensive service planning and implementation, monitoring of efficacy and evaluation of plan including adaptation of the plan.  Activities include:

• Disease prevention education, early intervention services, Ryan White B, Housing Opportunity People with Aids (HOPWA), Aids Drug Assistance Program (ADAP), Market Place insurance.

• Works diligently to assure all programmatic standards are met and to enroll eligible clients into the appropriate Program(s).
• Acts as liaison for physician in providing clinical information support for HIV/Aids patients.
• Creates, maintains and review’s case management records to assure continuity of quality services and care.
• Provides counseling, guidance, and referrals for clients.  Acts as a client advocate.  Consults with physicians, nurses, and other professionals to ensure quality Case Management client services.                                                                                                                                        
• Keeps accurate records and maintains strict confidentiality.
• Attends meetings and workshops as needed to keep up to date on current HIV information.

Epidemiology

This position provides oversight and supervision to the Health Services Representative to include the disease intervention activities. This is a highly specialized epidemiology position that works directly and shares responsibility for communicable disease control within the DOH-DeSoto Epidemiology program. Job duties include:

• Providing surveillance, investigation and control are integral components of duties which often require field work.
• Performs Epidemiological Investigations by interviewing clients with suspected and confirmed diseases and conditions.
• Participates in onsite outbreak and epidemiologic investigations, which includes reviewing facilities and procedures, conducting interviews, and collecting data from local agencies and healthcare providers.
• Assists healthcare professionals, hospitals, medical facilities, and other organizations in managing the spread of communicable diseases.
• Follows local, state, or federal guidelines, recommend prophylaxis, infection control consultations, and other measures to ensure effective control.
• Utilizes the reportable disease surveillance system to gather disease-related data, collect disease and health outcome data, laboratory results, and outbreak information.
• Generates detailed analyses of surveillance data tailored to suit a wide range of audiences
• Analyzes laboratory findings, verifying if the cases satisfy the standard case definition and suggesting additional testing if necessary.
• Obtains and arranges for collection of laboratory samples for confirmation of diagnoses.

• Ensures and conducts cluster interviews for all clients diagnosed with early syphilis and/or HIV, their contacts, suspects and associates
• Oversees the field investigations to locate and successfully refer to examination/treatment those persons known to be infected or suspected of being at risk of infection
• Provides technical assistance to HIV/AIDS and STD, rabies, and other communicable disease program services, planning and screening efforts.

Performs other related work as required, including community outreach, presentations, staff meetings and quality improvement meetings. Maintains contact with public and private community agencies and organizations.  Obtains and provides information and recommendations for planning purposes.  Meets with community agencies and representatives to identify issues and ensure coordination and communication between agencies.

All EARS (Employee Activity Record) and timesheet will be coded accurately and submitted within established guidelines.

Required Knowledge, Skills, and Abilities:

7. Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge of:

• Statutes, and Rules and Regulations that pertain to the programs. The incumbent in this position is considered to have regulatory responsibilities and is subject to provisions of Chapter 60K-15, Career Service System Rules.
• Knowledge of methods of compiling, organizing and analyzing data.

Skills:

• Use of equipment and supplies related to the position;

Ability to: 

• Ability to conduct fact-finding interviews. Ability to conduct health investigations. Ability to analyze data. Ability to plan, organize and coordinate work activities. Ability to prepare records and reports. Ability to maintain strict confidentiality. Ability to identify community resources. Ability to prepare and conduct training programs.
• Lead People: Motivate, provide constructive feedback, positive recognition, and organize activities to improve the team skills and performance;
• Manage Processes: Integrate and effectively utilize all components of the strategic planning process to help DOH-DeSoto achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans;
• Human Relations: Work with others in a professional, considerate and helpful manner. Projects a positive image of DOH-DeSoto and self;
• Initiative: Be self-confident, motivated, and enthusiastic drive to perform current job duties and undertake duties of greater responsibility;
• Responsive to Direction: Take and give direction; accept and deliver constructive criticism; and respond and implement suggestions for improvement;
• Flexibility: Accommodate changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another;
• Technology: Navigate the Internet, use office suite and assorted software, and use of technology equipment;
• Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others;
• Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes;

Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains

• cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees;
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations;
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services.
• Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks.

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):  Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Arcadia, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.