SENIOR CLERK - 64002482

Requisition No: 859259 

Agency: Department of Health

Working Title: SENIOR CLERK - 64002482

 Pay Plan: Career Service

Position Number: 64002482 

Salary:  $33,000.00 - $34,759.00 

Posting Closing Date: 09/02/2025 

Total Compensation Estimator Tool

Senior Clerk

Position Number 64002482

Open Competitive Posting

Your Specific Responsibilities:

The incumbent, a Senior Clerk employee of the DeSoto County Health Department, represents coordinate daily operations of the front check-in area, which requires independent decision-making. This is a position which may require work in other program areas such as dental, primary care, medical records, and vital statistics. The employee must maintain current work knowledge and skills based on the Department of Health programs and policies. Employee abides by State/Federal laws governing health information. Employee is responsible to maintain confidentiality, security, privacy and integrity of protected health information. The incumbent is part of the organization and is expected to promote cooperation, courtesy and teamwork in a diverse environment.

Coordinates daily operations of the front desk area to insure smooth customer relations which include:

• Performs registration functions.  Interviews clients to gather demographics information and to determine pay category, using mandated guidelines to assign appropriate sliding fee scale for clients with no insurance.

• Inputs and updates pertinent information including insurance status, if applicable, into the computerized system following set procedures.  Utilizes Availity, United Healthcare, and Molina portals, and HMS verification to ascertain insurance eligibility and performs tasks according to type of insurance category.

• Effectively conducts clinic and supplies clinician with accurate intake data making changes as necessary.  Provides and ensures completeness of required intake forms, including HIPAA forms and inputs information in computerized system.  Acts as front desk receptionist daily which includes initial screening of clients to determine needs to establish public health services and set up medical/other appointments. Accounts and Scans daily encounter forms in the Health Management System (HMS).

• Performs work in E-Vitals. Taking applications and payments for Birth Certificates/Death Certificates and ensure they are filled out completely before submitting to the Birth Certificate Coordinator for the day. If processor ensuring that all rules are adhered to in the Vital Statistics system and Birth Certificates/Death Certificate are processed properly.

• Maintain Medical Records Department to include records request, transfers, and scanning items into the system. Relaying paperwork to the clinic staff when needed. Pre-authorizations, authorizations and any records or transfers of information required for approval

• Operates daily computer data entry equipment to input and retrieve alphabetical/numerical information in prescribed format, utilizing knowledge of various computer software packages and clinical systems.  Operates and/or utilizes a variety of standard business machines and equipment, including the telecommunication terminals, calculators, copiers, faxes, etc.

• MAIL- Responsible for all incoming daily mail. Stamped with date received and disperses.  This includes date stamping, sorting to appropriate mailboxes. Log in all checks in DOH check log, notify departments of packages too large for box.

• Responsible for inventory of materials and supplies used, requesting replacement of order with enough time for receipt prior to exhaustion of needs.

• Responsible for cashiering duties.  Collects payment of services via cash, credit card, or check and issues computerized or manual receipts for services rendered.  Prepares daily deposit, balancing monies received.  Records medical client services, charges and payments, adjustments, as well as inputting such transactions into the computer system. Follows policy Petty Cash Fund (10APM32). Check out clients enters services.

(Check and update demographics each visit)

• Accept fees over the counter.  If check is received, verify all information is correct, including date, amount, and signature.  Immediately stamp check, issue receipt, and place check in assigned cashier drawer.  If counter payment is made by credit card, verify signature on credit card.  If no signature, verify driver’s license or other form of picture ID.  Print two credit card receipts, have customer sign one to be placed in cashier drawer and give one to customer.  If credit card is received via fax, verify credit card authorization form is complete and accurate, run credit card and print only one receipt.  Attach receipt to authorization form and place both in cashier drawer.  When accepting cash payments over the counter, verify amount, check any bills over $20.00 with the counterfeit pen, issue receipt, and place cash in cashier drawer.

• At the end of each daily shift, close-out cashier drawer.  Count cash and credit card receipts.  Record information on the Daily Summary Sheet.  Have summary sheet reviewed and verified for accuracy.  Lock cashier drawer in safe and secure locking file cabinet

Required Knowledge, Skills, and Abilities:

      Skills:

• Use of equipment and supplies related to the position such as computer, fax, copier, telephone, all office supplies etc.
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.

Ability to: 

• Ability to plan, organize and coordinate work activities.
• Ability to review data for accuracy.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum :

• Valid Florida Driver’s License
• High School diploma or equivalent

Preferred:

The preferred candidate has the minimum qualifications, is bilingual in the English and Spanish language and has experience in customer service. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Arcadia, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.