HEALTH SERVICES REPRESENTATIVE - 64058701

Requisition No: 882275 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64058701

Position Number: 64058701 

Salary:  $35,000 - $38,854 annually 

Posting Closing Date: 09/04/2026 

HEALTH SERVICES REPRESENTATIVE

Open Competitive

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.  

Your Specific Responsibilities:

Works detecting, controlling, and preventing communicable disease county wide.

The incumbent in this position will be required to travel throughout Polk/Hardee County to provide client services for TB patients.  Must have and maintain an operable automobile, a valid Florida Driver’s license, and valid automobile insurance.  Will be expected to occasionally transport patients in State car or incumbent’s personal car. This position requires the incumbent to work independently to carry out the day-to-day duties.

Performs screening and follow up on Refugee Clients, including notification, Labs, Data Entry.

This position in our TB Program requires the ability to serve a large percentage of Spanish speaking population.  Therefore, the incumbent in this position prefer bilingual; fluent in English, Spanish, or Creole

Conducts initial and follow up interviews, contact investigations, performs targeted testing, provides patient education.

Makes home visits, delivers and observes the ingestion of prepackaged, pre-labeled medications for TB Cases, suspects, and LTBI patients, and high-risk contacts.

Monitors for side effects and drug toxicity, reports patient’s status to Nurse Case Manager, documents findings in patient record.  Promotes adherence and follows up on delinquent patients.

Collects data regarding patients and contacts for the purpose of contact investigation, program statistics, and data entry.

Communication with other Healthcare facilities regarding TB/LTBI Cases for proper treatment and follow-up.

Assists in clinic open clinic visit in HMS collecting vitals, lab specimens, chaperoning, translating and preparing client for provider s including Case, INH, Refugee, and Walk in.  Assists with coordination of scheduling for medical management, and X-ray appointments for clients.  Instructs patients regarding services available, location, and time of appointments, assists patients with transportation needs.

Assists with delivery and pick-up of medical records and x-rays.

Performs phlebotomy, collects sputum specimens, and collects other laboratory specimens as needed for patient/program management. Performs Data Entry of patient information for labs.  Performs HIV pre and posttest counseling.

Assists with clerical duties, registers clients, for refugee clients utilizes most current Refugee Health Program Guidelines, uploading/scanning documents, tracking Refugee services on a spreadsheet, completes administrative duties such as completion of time sheets, mileage logs, employee activity records, and data entry into HMS.

Prepare, process, package, and ship UN3373 shipments via FedEx meeting IATA and ICAO requirements.

Stock and place orders for lab supplies and Fed Ex

Upload TB medical CDs into Infinite

Performs other related duties as required, including performance of interpreter duties consistent with skill level as needed.  Provides clerical support when needed.

Required Knowledge, Skills, and Abilities:

• Utilization of equipment required for the position.
• Knowledge of methods of compiling, organizing, and analyzing data. 
• Ability to conduct fact finding interviews.
• Ability to conduct health interviews.
• Ability to use computer, computer programs, and office machines. 
• Ability to plan, organize and coordinate work activities. 
• Ability to identify community resources. 
• Ability to draw blood and take vital signs. 
• Ability to communicate effectively. 
• Ability to establish and maintain effective working relationships with others 

Qualifications:

Minimum - 

• Valid Florida Driver's license

Preferred - 

• Current Certification as a CNA, MA or Phlebotomy.

Other job-related requirements for this position:

EMERGENCY DUTY:  "Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural."   

CONFIDENTIALITY: “Incumbent may have access to records containing Social Security numbers in the performance of their job duties.”

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Bartow, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.