NETWORK SUPPORT SPECIALIST III - 55010259

Requisition No: 884435 

Agency: Department of Transportation

Working Title: NETWORK SUPPORT SPECIALIST III - 55010259

 Pay Plan: Career Service

Position Number: 55010259 

Salary:  $55,477.02 - $71,793.79 

Posting Closing Date: 10/11/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

102 / Office of Information Technology

ANTICIPATED VACANCY / OPEN COMPETITIVE

CAREER SERVICE
FULL-TIME

CONTACT PERSON: Jeremy Poole

CONTACT PHONE NUMBER: 863-519-2655

CONTACT EMAIL ADDRESS: Jeremy.Poole@dot.state.fl.us

HIRING SALARY RANGE: $2,516.33/biweekly ($65,424.58/annual)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Network Support Technician III / Transportation Support / Office of Information Technology

This position will ensure the stability, security, and performance of the District's network and server environments, including virtualized and storage systems, directly supporting uninterrupted access to the technology services Department staff rely on every day.
 

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses. 

Where You Will Work:

FDOT District 1, 801 N. Broadway Ave., Bartow, FL 33830

Annual Salary Range:

$2,516.33/biweekly

Your Specific Responsibilities:

Designs, configures network devices, and implements changes to the network infrastructure. Enforces system standards. Monitors network performance and adjusts network equipment as necessary to provide optimum performance. Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization. 

Performs advanced troubleshooting to determine cause of problem. Works with staff on issues outside their areas of responsibility as needed.

Performs provisioning, administration, and maintenance, including support for any Storage Area Network (SAN) or Azure-stack Hyperconverged Cluster Infrastructure (AZHCI), plans for growth, assesses and monitors these environments, creating and extending volumes and drives for Virtual Machines as needed. Provisions and configures drive arrays, manages security for these environments so only those with authorization may access them.

Performs system administration and provisioning. Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Plans for high availability configurations. Follows provisioning policies to grant access to the Department’s managed resources. 

Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required.

Generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required.

Coordinates and participates in Research and Development. Participates in network technology upgrade studies or expansion projects, including installation of hardware and software and integration testing. Researches and tests new or modified hardware or software products to determine performance and interoperability. Attends training sessions and studies technical journals to keep up with changes in technology. Communicates with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.

Performs Active Directory administration following current applicable standards and guidelines. Administers Active Directory by using administrative tools. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Implements and manages Group Policy infrastructure; troubleshoots policy application.

Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions.

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identifies, analyzes and resolves problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved. 

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

Maintains current Disaster Recovery Plan. Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality. Performs risk assessments and business impact analysis to identify the information technology services that support the Department’s critical business activities.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Microsoft Windows Server operating systems, including printing, file systems, process monitoring, support techniques, and diagnostic tools and software (advanced).
• Computer software, hardware, and firmware relative to servers, personal computers, and LAN/WAN environments.
• Phone systems

Skills in:

• Installing and providing technical support for software applications and operating systems.
• Installing and testing computer hardware.

Ability to:

• Design, configure, implement, and support the network infrastructure.
• Perform network storage administration and provisioning.
• Perform network backups and coordinate disaster recovery efforts.
• Plan, organize, manage, and track projects and participate on teams.
• Develop and maintain technical documentation for supported systems.
• Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to network and security standards.
• Research information.
• Make quick decisions, solve problems, remain flexible, and keep a positive attitude.
• Work independently.
• Communicate effectively both verbally and in writing.
• Provide excellent customer service.
• Lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
  
  

Minimum Qualifications:

High School diploma (or equivalent) and 6 years of work experience with virtual servers in a failover-clustered environment as a primary duty (Hyper-V or HCI knowledge preferred), configuring, administering, and troubleshooting network switches and routers in a LAN/WAN environment, Storage Area Network (SAN) and fiber channel switches, configuration of server roles and routing/switching protocols. Certifications in Advanced Network Technologies, such as MCSE/MCSA or CCNA/CCNP, may substitute for 1 year of the required experience. Or a bachelor's degree in computer science, information technology, or a closely related field, and 2 years of working experience with virtual servers in a failover-clustered environment as a primary duty (Hyper-V or HCI knowledge preferred), configuring, administering, and troubleshooting network switches and routers in a LAN/WAN environment, Storage Area Network (SAN) and fiber channel switches, configuration of server roles and routing/switching protocols.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.