Share this Job


Date: Sep 17, 2021

Location: BARTOW, FL, US, 33830

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 429542 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64005784

Position Number: 64005784 

Salary:  $45,000 - $55,000 

Posting Closing Date: 09/30/2021 

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.


Your Specific Responsibilities:

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.  

This is a highly responsible, sensitive administrative position requiring strong decision-making and problem-solving skills supervised by the Senior Public Health & Operations Manager (SPHOM).  The primary duty is to manage the overall operations of the Dental program through the application of sound personnel and fiscal management principles as established by state and local regulations, policies, and procedures.  In addition, this position will work collaboratively to ensure Dental and Medical sides of clinical operations coordinate team environment to improve patient services. This position is designated a SES Supervisory position.  Supervisory employees spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing the employee’s work.  Supervisors have the authority to hire, transfer, suspend, lay-off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. This position directly manages the planning, budgeting, and operation of the Dental program and other tasks as assigned by the SPHOM.

This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate.

Administrative: Serves as the Dental operations manager that will work closely with Medical operations managers to improve client services, safety, ensuring proper medical protocols, and creating a cooperative team environment for our Clinic Operations / Services Division. Incumbent will serve as part of a management team, attend management meetings and work on ensuring the Departments strategic planning, Quality Assurance, Workforce Development and Healthy Polk initiatives.  Daily monitoring of clinical coverage.  Ensures subordinate supervisors maintain proper accountability of personnel performance to ensure quality of service.  Ensures all dental protocols and policies are in writing, current, easily accessible to staff and reviewed and updated at least annually or as needed.  Ensures incident reporting completed in accordance with state policies and corrective action is taken as appropriate.  On a monthly basis, meets with Senior Dentists and direct subordinates to discuss issues, current procedures, determine additional needs or changes, and formulate and execute corrective action plans as needed.  On a quarterly basis, meets with all dental staff to share monthly operational reports as well as informing staff of relevant issues.  Promotes accountability, cooperation, courtesy, and teamwork in a diverse environment at all times.

Fiscal Management:  Works closely with our Finance office to ensure budgetary guidelines and projections are generated and monitored to maintain financial stability of Dental program.  Develops fiscal budgets annually or as needed for the Dental program, monitors expenditures to remain within the approved budget; briefs the FDOH- Polk Director as requested.  Tracks revenues, comparing to projected and analyzing variances to address contributing factors.  Monitors eligibility process, fee collections, and Medicaid and third-party billing to ensure compliance with federal, State, local and contractual guidelines. On a monthly basis randomly checks the process immediately correcting errors, retrain/coordinate training for personnel.  Reviews fiscal reports with the Finance Department to ensure promptness and accuracy of billing, immediately taking action to correct errors.

Clinical: Monitors patient flow to ensure compliance with established procedures; in conjunction with Lead Senior Dentist, checks patient records at different points of the flow to ensure proper documentation and services; takes immediate corrective action and schedules re-training as warranted.   Meets with providers and subordinate supervisors frequently to discuss procedures, recommendations, and needs.  Assures proper/adequate supplies are maintained.  Implements record management procedures in compliance with DOH information security policies and procedures and HIPAA requirements.  Maintains 95% compliance rate for dental record audits.  Prepares monthly report for dental clinic operations/quality improvement activities.

Quality Assurance: In conjunction with Lead Senior Dentist, assures client records are complete.  Works with the Quality Improvement Coordinator as needed to review and test operational procedures, following up on discrepancies, and establishing corrective action plans as needed.  Reviews reported incidents, including client complaints, for validity and takes corrective action as warranted. Meets with appropriate staff regarding QA reviews.

Training: Ensures personnel are scheduled for job related training to maintain/upgrade proficiency.  Ensures new employees complete all required trainings prior to end of probationary period and documentation is maintained.  Ensures staff complete annual training as required.  Works closely with staff to ensure they receive proper training to complete assignments.

Other:   Identifies funding opportunities and develops grants to target areas with highest dental health disparities in Polk County.

  • Provides technical assistance to Polk County Schools, Project Head Start (Polk County Opportunity Council) and migrant   education programs and other public health department preventive dental efforts, as requested.
  • Consults with local and State agencies and people concerning matters of public health dentistry and identifies opportunities for collaboration and coordination. 
  • Supervises the statewide Fluoridation Grant Program in Polk County.
  • Acts as contract manager or serves as supervisor for a contract manager and monitors compliance with mandatory requirements in Sections 287.057(13) and 215.422, Florida Statutes.
  • Assists in coordination of activities with other organizational entities within the department and community agencies.
  • Performs other duties as directed by the SPHOM or FDOH- Polk Director. 
  • Performs other duties as required, including performance of additional interpreter duties, consistent with skill level, and as needed. 
    Required Knowledge, Skills, and Abilities:
  • Knowledge of public health. - Knowledge of the principles of budget preparation and administration.
  • Knowledge of Management/Administrative principles and practices. – Knowledge of dental program planning and administration.
  • Knowledge in HR Management principles and techniques – Knowledge in computer software applications (e.g. MS Access, Excel,
  • Word)
  • Skills in effective verbal and written communication - Skills in budget development and management
  • Skills in problem solving - Skills in critical thinking-judgment and decision making
  • Ability to establish and maintain effective working relationships with others. - Ability to supervise employees by assigning work,
  • reviewing progress and assessing performance.
  • Ability to motivate, develop, and direct employees as they work, identifying the best people for the job.
  • Ability to evaluate program performance and develop quality improvement plan
  • Ability to provide technical assistance to public and private entities regarding oral health issues
  • Ability to write grant proposals and manage contracts - Ability to apply applicable rules, regulations, policies, and procedures.
  • Ability to coordinate and ensure timely completion of activities. - Ability to make decisions in a timely manner
  • Ability to analyze processes/functions and take corrective action.
  • Valid Florida Driver’s License
    Florida Department of Health Mission, Vision, and Values:
    To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
    To be the Healthiest State in the Nation.
    nnovation: We search for creative solutions and manage resources wisely.
    C ollaboration: We use teamwork to achieve common goals & solve problems.
    A ccountability: We perform with integrity & respect.
    R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
    E xcellence: We promote quality outcomes through learning & continuous performance improvement.
    Where You Will Work:
    Bartow, FL
    The Benefits of Working for the State of Florida:
    Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions
    (For more information, please click;
  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!
    For a more complete list of benefits, visit
    Please be advised:
    Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  
    This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 
    Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 
    If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 
    The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   
    Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Lakeland