OPERATIONS ANALYST I - 64005551 1

Requisition No: 863603 

Agency: Department of Health

Working Title: OPERATIONS ANALYST I - 64005551 1

 Pay Plan: Career Service

Position Number: 64005551 

Salary:  $37,000 - $39,000 annually 

Posting Closing Date: 10/31/2025 

Total Compensation Estimator Tool

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Your Specific Responsibilities:

The incumbent in this position reports to the Environmental Public Health Director.  This position requires the ability to use independent judgment in setting priorities, coordinating work, and handling multiple responsibilities.  It requires skillful time management as the incumbent must have the talent for accepting and completing special projects with accuracy and thoroughness as they arise.  This position may serve clients that speak only Spanish, Creole, or other languages.  It may require performance of interpreter duties, if bilingual, or implementation of the Department’s Limited English Proficiency Plan.

The incumbent provides direct operational support to the Environmental Public Health Director.  Answers telephone calls and gives information to callers, takes messages, or transfers calls to appropriate individuals. Handles client concerns/complaints independently under the guidance of management and communicates results within 24-hours to the concerned parties. This position requires accuracy, thoroughness, effective time management, and confidentiality in all assigned duties and activities.

Operational Support 

• Provides direct operational support to the Environmental Public Health Director, including typing letters and answering phone calls.
• Assists Environmental Public Health Director and supervisors within the Division with personnel and position classification actions as requested.
• Prepares prescreening, interview, and final candidate packets for all hires.  Works with HR to ensure all hiring paperwork is completed and jobs are posted.  Contacts and schedules applicants for interview.
• Keeps all interview and screening forms organized by program and position title in folders on the public drive.
• Ensures emergency rosters and fire drill documents for the division are updated monthly.
• Participates in employee recognition programs by printing certificates, welcome signs, and name plates.
• Maintains the departmental organizational chart and updates the chart monthly, ensures accuracy of staff and position titles.
• Schedules and coordinates departmental meetings, arranges locations, contacts speakers, creates agendas, ensures all audio/visual technology is working for meetings, arranges for CEUs for staff.
• Assists in planning the annual Polk Environmental Public Health preparedness meeting.
• Works cooperatively with all clerical staff and supervisors across the Division. 
• Conducts cell phone drills monthly for all staff that have state cell phones and reports findings in monthly report.  Reports any issues to the Environmental Public Health Director promptly.
• Tracks vehicle GPS reports and acts as liaison with Verizon to maintain and/or add new GPS units to vehicles.  Provides GPS reports and updates in monthly report.
• Assists staff and supervisors with STMS and travel.  Independently reads and understands DOH travel policy to assist staff in preparing travel. Acts as Travel Champion for the division.
• Works in FIRS to assist director and supervisors in monitoring budget and expenses.  Assists department supervisors in annual budget planning as needed.

Data Analysis and Records Management

• Pulls reports from EHD weekly to provide to director and supervisors to monitor inspection quotas, re-inspections, and complaints.
• Assists director in data collection and basic analysis for strategic planning and other departmental metrics.
• Assists in EHD data clean up projects and database migration for Polk.
• Records management - works with director and program supervisors to ensure records are dispositioned according to records retention schedules.  Inputs record data into approved systems and works with information security to dispose or file records per retention rules.
• Works easily with databases and can create complex Excel spreadsheets to monitor and record records for disposition.  Must have ability to focus on complex data entry projects ensuring accuracy and timely completion.
• Understands records retention set forth by the department and can work independently on projects.  Able to work in TEAMS and Share point databases with others.

Customer Satisfaction

• Conducts a minimum 250 customer satisfaction surveys annually for the Water, Facilities, and DEP programs.  Logs responses in an Excel spreadsheet and provides survey results in monthly report and communicates directly to Environmental Public Health Director any issues identified.

Radon Program 

• Coordinates and communicates community outreach educational material.
• Sends emails to community partners such as realtors, day care facilities, schools, and the general public.
• Manages public requests for Radon kits by keeping kit numbers in an Excel spreadsheet and logging kits that are distributed.
• Locate and book Radon outreach functions, coordinate with epidemiology staff as needed, provide all details on set-up, arrival, tables, break-down for functions.
• Attend Radon Program outreach functions including working at the booth to educate the public on Radon.

Other Duties & Responsibilities

Perform special assignments, research, and associated work as required.  Participate in Disaster Preparedness as necessary.  This includes assisting with staff schedules, development of tools needed for EH Strike Teams, maintaining staff roster, scheduling necessary conference calls, and other miscellaneous duties.

Performs duties necessary to carry on the programs of the Division as assigned by supervisor.  Performs other duties as required, including performance of interpreter, consistent with skill level, as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of data collection and analysis.
• Knowledge of the principles and techniques of effective communication. Skill in utilizing computer programs such as Excel, PowerPoint, Word, and Publisher.
• Skill in maintaining a professional demeanor.
• Skill in attention to detail and accuracy.
• Skill in records retention processes and procedures.
• Ability to work easily with Environmental Health database systems such as EHD, OCULUS, and Oracle; and the network folder system, Share Point, or other shared programs.
• Ability to collect, evaluate and analyze data in a logical format for presentation in reports or other documents.
• Ability to query data and understand reports.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to deal with high stress situations calmly and effectively.
• Ability to organize, plan, and prioritize work and complete multiple assignments in a timely manner.
• Ability to manage time effectively and productively.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to maintain confidentiality in all duties.
• Ability to establish and maintain effective working relationships with coworkers and others.
• Ability to collaborate with others and work effectively in a team environment.
• Ability to independently solve problems.
• Ability to conduct interviews or surveys on the phone or in person.

Qualifications:

• Valid Florida Driver’s License or the ability to obtain one within 30 days of employment.
•  Preferred: Higher education in business, program operations, statistics, program research, engineering, or administrative.
•  Preferred: 2-3 years’ experience in government or business operations/administration
•  Required: High School Diploma or GED

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Bartow, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.